Hello people, I need help. I recently got a Quest 2 and I'm trying to connect it to my PC with the link cable. For some reason, Windows thinks the oculus is a phone, so it's automatically trying to import photos and videos from the headset, which interrupts and disconnects Link, then it connects link again, and windows does the same again. When I connect the headset to my PC, the headset asks if I allow the PC to acces the files on the oculus. If i allow, it starts doing what I wrote earlier. If i deny, it does a loop of disconnecting and connecting and asking to access the files again every second. How can I make it work? Has anyone had this issue? Please help.
Hey again, seeing as the issue is still lingering, can you check the pc app settings for an option to enable "USB option" prompt/question. Enable it, and next time you plug in it'll ask if you want to use this device as storage. Click on Deny.
Please let us know how this goes!
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Hey hey, @FronekDWR! We just wanted to pop on by as we see there is a big of a hiccup in getting your PCVR experience up and running, as we know this can hinder your VR experience.
If Windows asks you if you’re sure you want to open this file, click Yes.
If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
Allow the repair process to run, download and install.
Launch the Oculus app.
USB power settings:
Open Device Manager.
Locate your USB ports - Expand the universal serial bus controller section at the bottom of the list. Look for the "USB 3.0/3.1/3.10 eXtensible" items.
Right click and select Properties.
Navigate to Power Management.
Ensure that the options to save power are deselected.
Selective Suspending:
Right-click Start
Click Power Options
Click Additional Power Settings
Click Change plan settings
Click Change Advanced Power Settings
Find USB Settings
Make sure that Selective Suspend Setting is set to Disabled, and not Enabled.
We hope this help, please let us know if any changes occur, thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ding dong! We just wanted to pop back by to see if you are still needing assistance. If so, feel free to reach back out, and we will gladly lend a helping hand.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, sorry for the late reply. Unfortunately the suggestions did not help. Windows is still automatically trying to import photos from the headset every 2 seconds when it's connected. Do you maybe have any other ideas? Thanks in advance.
Hey again, seeing as the issue is still lingering, can you check the pc app settings for an option to enable "USB option" prompt/question. Enable it, and next time you plug in it'll ask if you want to use this device as storage. Click on Deny.
Please let us know how this goes!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @FronekDWR, we're popping on in to see if the PC is still trying to load the media from the headset, if so, please don't hesitate to let us know, thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, I seem to have the same problem, but I can't find any USB Settings in the Meta Quest Link app. Can you provide a specific path to the setting, or is it in another app/in the headset?
Hey there @yepyee! We definitely want for you to be able to enjoy your headset with PCVR and not run into issues like this! You should be able to update your PC's default behavior to not automatically try to connect to your headset's internal storage:
Open start menu and go to Settings
Click on Devices, then AutoPlay
From this menu under the Removable device you may select the behavior option you want
Hopefully that gets your headset connecting normally! Please let us know if you have any further questions.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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