I have had my oculus quest 2 for a couple of years now Everything worked as it should. Until one day it just WOULD NOT pair to my app or devices. I have tried LITERALLY everything I can find online to try. I’ve factory reset it more times than I can count. I went on and used the update tool. That didn’t work. When I try to search for it or use the code. It just says cannot connect headset and when I try to search using my phones Bluetooth feature it does not pop up. Please. We’ve tried to figure this out for about a year now I’ve deleted my app. Reinstalled repeatedly. Tried using different accounts. It’s as if my devices cannot see it. My controllers work just fine. The oculus powers up and works to navigate what I’m able to navigate. But I can’t even start using it again because it will not pair. I’m just stuck at the pair device screen. Occasionally it’ll say “headset found” it’ll then say pair headset and ask for the code. When I enter it. It’ll then say can not connect Please help!!
We see that you're experiencing issues with pairing your headset . We completely understand how inconvenient it is when technology isn't working the way it's intended. We're here to help to see if we can get you back into gaming again.
Could you please try the following troubleshooting steps to see if they resolve your issue:
Restart both devices.
Make sure that the devices you are using are compatible with the application
Make sure that the phone, headset, and the application are on the latest version
Ensure your mobile device's Bluetooth and Wi-Fi are turned on.
Ensure phone and headset are connected to the same network, on the same frequency
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Try to see if you have this problem with a different phone
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