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Oculus quest 2 won’t turn on

FieryStarfish3003
Honored Guest

Hi everyone, I’m having a trouble with my oculus quest to  vr glasses. When I first started using them, I didn’t manage to connect them to the app and did a update, And I experienced the problem that everyone has with the black screen with the logo so I did a factory reset as everyone was saying, But after the factory reset the things got worse. The device is not powering up and the led light is not working, so I cannot understand that device is charging or not. I have already charged it for a day, but nothing changed and also tried different charging devices

1 REPLY 1

oculusness
Expert Trustee

@FieryStarfish3003  a quick look at the 'get help' forum reveals many many posts identical to yours. 

There's an issue with a current update that's causing the headsets to be unresponsive. Please keep your eye on the thread below for any official updates from meta, and add your voice to it. 

https://communityforums.atmeta.com/t5/Talk-VR/Unacceptable-Response-to-Software-Update-Breaking-Devi...

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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