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Oculus quest 2 won’t work

bwc69Lol
Level 2
  • Nothing works it won’t turn on it won’t charge the light on the side does not turn on please help and it’s not the black screen of death just nothing happens.
4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Oh no! We know how it feels having charging issues, it's never a fun situation to be in! We'd love to help you out, and get you back in the game. Please give these options a try:

  • Test charging using another cable, adapter, or outlet
  • If using a facial interface accessory, try charging without it just in case it's blocking the proximity sensor
  • Attempt to load the boot screen and factory reset. Please note that this will wipe all date from your device, so ensure you have cloud backup enabled!

If these steps don't help, reach out to our support team so we can look into this further for you.

Anuar_boy
Level 2

I can’t even play VR

Hey there! We see your having issues with your VR headset? This is not the experience we want you to have with us and want to make sure we can help! Is your headset fully unresponsive? We want to make sure we can provide as much information as we can and get you back on track. 

 

Please let us know as we will be patiently waiting for your response!

Hey hey! Just checking in to see if your still in need of our assistance? We want to make sure we can get you back in the VR world!