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Oculus quest 2 won’t work

only_Alex
Honored Guest

1 year ago my oculus quest 2 had stopped working. It was stuck on a black screen than later on it was stuck on the meta quest logo. I have tried factory resetting and everything nothing works. It was also show a chip with an arrow and a green loading bar. I do not know why it won’t work, and I do not have the money to buy a new one. Please help.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @only_Alex! Thanks so much for sharing your experience with the community. We know how important it is to make sure our devices are working properly, and we are ready to assist! To catch us up a bit, we've listed a couple questions for you below:

 

  • Has the device been charged for 2+ hours via a wall outlet?
  • Once fully charged, what is the color of the LED on the side of the headset?
  • Do you use any third-party accessories that may affect boot? (such as external battery packs, accessories that plug into the USB-C port, etc.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1. Yes the device has been charged 2+ hours

2. green

3. no

 

Thank you for providing this information. We will have to get some more information about your account. We will have to invite you to a private message, as we do not want to have your account information out on the internet. Can you please follow this link in order to send us a private message? Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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