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Oculus quest2 sound distortion

daniel.ron.7792
Honored Guest

I am having an annoying sound issue with my oculus quest 2. The audio content was completely distorted and people’s voice become low tone like the fake/ masked hacker noise you hear in the movies. And there is a static noise comes with it. I tried play sound with different headphones as well as the oculus native speaker and this issue won’t go away.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hey there @XiaoMing866! Thanks for reaching out. We completely understand how it feels to have issues with your audio and we have a few steps we can recommend.

 

  • Does this only happen on the default Quest 2 speakers? 
  • Does this only happen in a specific game, or is it consistent across multiple games?
  • Have you tried other headphones?
  • Re-boot the headset
    1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
    2. Select Restart. Your headset will turn off and then turn back on.
  • Factory reset the headset
    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

If you have already tried these steps then we recommend reaching out to our wonderful support team as they have access to more tools in order to assist you further. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

WootM4ge
Meta Quest Support
Meta Quest Support

Hey everyone! If you're still have this issue in 2024, please follow the steps outlined in the other accepted solution or create your own post regarding your specific issue. Creating your own thread helps our team make sure that we get to your concern in a more timely fashion. I will also be locking this thread in order to keep the solutions easier to find. Thank you all for your understanding!

"They say that the best blaze burns the brightest when circumstances are at their worst."

View solution in original post

14 REPLIES 14

MetaQuestSupport
Community Manager
Community Manager

Hey Daniel! We totally understand having the sound glitch out on your headset is concerning and it's strange you're having an issue with your sound. If you say it's happening both on your Quest 2 and on a separate pair of headphones it might not be the Quest 2 though. We'd suggest you check your wifi connection and make sure there's no connection issues either wired or wireless. Let us know if the issue gets solved or if you need more assistance from us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same problem, also my WiFi is working good. 

Hey there @XiaoMing866! Thanks for reaching out. We completely understand how it feels to have issues with your audio and we have a few steps we can recommend.

 

  • Does this only happen on the default Quest 2 speakers? 
  • Does this only happen in a specific game, or is it consistent across multiple games?
  • Have you tried other headphones?
  • Re-boot the headset
    1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
    2. Select Restart. Your headset will turn off and then turn back on.
  • Factory reset the headset
    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

If you have already tried these steps then we recommend reaching out to our wonderful support team as they have access to more tools in order to assist you further. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ianwyb
Honored Guest

I am having the same issue with my Meta Quest 2 recently after I updated my Meta Browser. When I watch a movie with the browser, the sound of the movie gets distorted after 5 minutes, if I switch to another page and come back again it would be normal for another 5 minutes....  I highly suspect this is the issue with the browser.......

Hey Ianwyb! We see that you are having audio issues. We understand the importance of being able to enjoy the full experience of the device as it was intended and we would like to help you get moving in the right direction. In the above post you will see some steps that we offered to help troubleshoot this. If you are still having issues after this we would like to get you connected with our support team. We have pasted the link above but we will put it here as well to get you started if you need it. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

My issue is garbled voice. I’m tired of having to raise my controller to ear to hear someone. How to I fix it so that I hear everyone? 

dellair
Explorer

I thought this sound distortion was by design because I only experience the issue when I play non-copy right protection movies via a browser…

Hi there @dellair! We understand you are experiencing some issues with sound while using your Quest 2. We'd love to assist you as best we can so you can jump back into the world of VR! With that being said, have you tried any of the troubleshooting steps listed in this thread? If so, please let us know so that we can continue assisting! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

 

Hey there,

Yes, I've tried the steps including factory resetting, updating to the latest version, etc.

It started off well until a few months ago after an explorer version upgrade, the issue began appearing. It could be temporarily fixed by switching to another explorer page such as YouTube or a new page, and about 2 minutes later the issue reappeared, then I had to do another page switch.

A few weeks ago, it got worse as the page switch workaround no longer worked. It used to be that when switching to a YouTube page, the film sound stopped and the YouTube sound started (only one page could have sound). Now, or most recently, there is one sound per page (two sounds), and the film sound is permanently distorted.

 

I'm happy to provide more information to get this solved and enjoy the VR world more.

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