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Oculus refund replacement controller

monov.gt
Level 2

Hi do I recently sent my left controller to the Texas place that y’all told me to send it to to get a replacement the message said when it’s delivered I would get a email about it and how long I would have to wait to get my replacement controller it’s been a couple hours and still no email can y’all help me with this and also how long will it take for me to get my replacement controller I was hoping to get it this week but please get back to me ?

1 REPLY 1

TheAntiSocializer
Meta Quest Support
Meta Quest Support

@monov.gt A typical timeframe for replacements would be anywhere between 8-12 days. 

 

If it's been as long or longer, I'd hit support up since they're able to take a bit of a closer look at that and give any updates.