Oculus rift s turning off during the game

[roman.dudko]

Oculus rift S. v. 2.2.0
VR turns off during gameplay and turns back on after a while. A notification about USB and DisplayPort disconnection appears. Visually, everything seems fine. The issue occurs both in-game and during the initial headset setup. My system meets the recommended requirements. What could be the problem, and what are possible solutions?

[MetaQuestSupport]

Hey @roman.dudko! We know how fun PCVR can be when working properly, so we'd be glad to lend a hand! 

To get a bit more insight, could you please answer the following:

1. Does the issue happen in a specific game, after headset setup, or does it happen in multiple games?
2. What all have you tried already? (Just to not have you repeat anything)
3. Please test with only 1 monitor attached as the GPU Bandwidth could be an issue.
4. Are you using any extension cables? If so, please remove them as they could be causing issues.

Along with this, could you attempt to reseat the cable with these steps:

1. From the headset:
   1. Carefully remove the Facial Interface from your headset to access the cable connection
   2. Disconnect the cable from the headset
   3. Wait 5 seconds before reconnecting the cable connection
   4. Insert the Facial Interface back into your headset
2. From the PC:
   1. Unplug the USB cable from your computer
   2. Unplug the mini-DisplayPort or DisplayPort cable from your computer
   3. Wait 10 seconds
   4. Re-plug your USB cable into your computer
   5. Wait 10 seconds
   6. Re-plug your mini-DisplayPort or DisplayPort cable into your computer
   7. Your headset should receive a firmware update. Allow this update to proceed
   8. Check to see if the DisplayPort is detected and if there is an image in the headset

Let us know if this seems to help out. If not, we'll be glad to check out some other options!

[roman.dudko]

Answers to your questions:

1. In all games and applications, the headset disconnects.
2. I will answer below.
3. I tested it without monitors and unnecessary USB devices.
4. I don't use any extension cords.

Now I will try to describe what I see when using the headset: I'm in the VRchat application, in VR (for example). In my headphones, I hear a beep (or sometimes white noise), my controllers stop responding and tracking, and the headset also stops tracking the head's position. However, the screen still updates for about 2 seconds, and I can see what's happening in the game. Then the sound disappears, the headset turns off (orange light). Notifications appear on the computer that USB and DisplayPort are disconnected. After 10-30 seconds, the headset turns on again, either reopening the same game or the Oculus application. All applications that were open directly in Oculus are closed.

What I have tried to do:

1. Reconnecting USB and DisplayPort to different ports.
2. Reinstalling the Oculus application.
3. Updating Oculus drivers (C:\Program Files\Oculus\Support\oculus-drivers).
4. Updating graphics card drivers, etc.
5. Updating the BIOS.
6. Disabled the ability of my OS to turn off USB for power saving.
7. Tried updating USB drivers.
8. Tried connecting to USB 2.0, in which case the controllers are not tracked.
9. Opted into the public beta testing channel.
10. Reduced the brightness of the headset screens to 15%.
11. Lowered graphics settings as much as I could find.

Here are my PC specifications:
GeForce GTX 1650
Intel i5-9400F
16 GB of RAM
500W power supply
Windows 10 64-bit

[roman.dudko]

upd: If you use USB 2.0, where the gaming zone and controllers are not tracked, no headset disconnects are observed.

[MetaQuestSupport]

Thank you for getting back to us with that information, @roman.dudko! Just to confirm, has your issue been resolved or are you needing further assistance? Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!

[roman.dudko]

My issue is still relevant. I'm communicating with Meta support via email. I sent them the logs yesterday and now I'm waiting for a response. Hopefully, they will help me 😉

[MetaQuestSupport]

Ah, gotcha! We appreciate you getting back to us so quickly with that update, @roman.dudko. We've got our fingers crossed that your issue is resolved quickly!