Oculus software detecting usb 3.0 as usb 2.0

[IceCreeper909]

The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tried to update my drivers, including uninstall/reinstall, to no avail. Any suggestions for a fix? For reference, both my Quest and PC are running the latest versions, and my PC is link compatible. 

[Strongit]

This has been a really strange issue for a while.  For what it's worth I can use full bandwidth when I use an active extension cable but only USB 2 speeds when just using the anker cable.  I have one of those Z390 boards with the affected chipset and it's been a problem since day 1.  In theory you could just get a really short USB 3 extension cable and plug it onto the end or a USB 3 hub to make it work; I tried a hub myself and it seems to work fine.

[Pr0sacK]

Deathssaviour said:

Hi guys, just looked at this issue, from what I can see the system tells the device what type of connection it gets. Using an app called USB Tree Viewer I was able to start the app in administrative mode, find the host controller the Oculus device was on unplug the Oculus device and restart the host controller. Once I had restarted the controller I then plugged the Oculus device back in to see that the device was on a USB 3 port ( ss - super speed ) and then restarted the Oculus software and then my Oculus software could tell it was using a ss port and worked properly again. I know it's not a fix as such but, more of a workaround. Try the method and see what results you get. If you want the USB Tree Viewer, google it as I can't post url's yet or email me if you get stuck I don't mind helping anyone out where I can. deathssaviour@googlemail.com.

Cheers

Jon

Dude.  This needs to be screamed from the high heavens.  100% worked for me.  THANK YOU!!!!!!!

[vS1lent-]

Im not to in depth in computers but can do alot of things people find hard. im struggling on this link shit when it comes up as 2.0 even tho its 3.0 any easy fixes

[Danoand]

try open device manager then right click on 3.0 or 3.1 extensible host controller then click update driver.

worked for me 

[Aradin1973]

SAME

=0(

[yosemVR]

Ha! I thought it would drive me bananas.

Quest 2 with link, B550M motherboard using USB GEN 3.2 standard connector. Each time I would boot up the PC oculus would identify the connection as USB 2 (red), after disconnecting and reconnecting the cable (if I was lucky) it would show up as USB 3 (green).

As instructed, I installed the USB Device Tree Viewer software and I saw that after restart the oculus port occupied was 6 but defined as max superspeed and min highspeed. After disconnecting and re connecting the link cable oculus USB port moved from 6 to 2 (all this time oculus software is showing a USB 2 connection), then I disconnected the link, restarted port (2) and reconnected the link, it now shows oculus port 2 as superspeed max and min.

After that so far the oculus port always shows up at port 2, restart, shutdown, connect link, disconnect link, power down headset, power up headset, come rain or come shine oculus shows a solid USB 3 green connection.

Thank you for the fix, much appreciated.

[arska.holm]

How about USB power plant?

1. Press Windows + X.
2. Choose Power Options.
3. Select Choose when to turn off the display.
4. Open  Change advanced power settings.
5. Expand USB settings and USB selective suspend setting.
6. Select Enabled (default) or Disabled.

Click Apply, then OK.

[Harry5S5]

Hi

I've been struggling with this issue for hours too : USB port is clear blue 3.0, tried two USB A/C adapters both clearly compliant with USB 3.0, and even checked with a USB key that the port was detected by windows as 3.0 BUT the Oculus is still detected as 2.0 😞

I wonder if you guys also have the "unknown USB device" error message. This shows up in place of what should be the USB 3.0 device.

Oculus Support have not been helpfull at all, just made me reinstall everything and send lots of logs but it didn't change anything .

I'm really sorry I bought the official cable to get this much trouble and end up with a slow bandwith. I should have sticked to the wireless solution. Hopefully some day they will fix the bug.

Good luck to you all !

[AlasPoorJoric]

I've only been able to get usb 2.0 speeds after update v25, using a usb 3.1 C cable.

I've tried 3 different cables and 2 PCs with different chipsets (Intel and AMD). Only connects at high speed, although it recognises the device is super speed capable. Prior to this is was connecting fine at USB 3.0, now I only get 366 mbps.

[SoggyMicrowaveNugget]

Having this same issue since a recent update, tried on multiple pc's too and it has this issue regardless 😞