Oculus software detecting usb 3.0 as usb 2.0

[IceCreeper909]

The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tried to update my drivers, including uninstall/reinstall, to no avail. Any suggestions for a fix? For reference, both my Quest and PC are running the latest versions, and my PC is link compatible. 

[Harry5S5]

Same here only I manage to get a USB 3.0 connection using a non official USB-A USB-C cable. I think the USB-C=>USB-A adapter I was using didn't help but theres no way I can tell if it was this or the official cable.

[HandonmyHeata]

shiiiiiii worked for me

[Player_Two_P2]

DUDE this worked for me thank you so much

[WrATHZer0]

I guess we're stuck with USB 2 speed forever with Oculus devices, other USB 3 devices have no problem and this would be solved if Meta used display port instead of crappy USB compressed data that's no better than wifi. The only solution is to reinstall Windows as it's fundamentally a Windows issue with certain USB devices

[MetaQuestSupport]

Hey there, @WrATHZer0. We know how important this issue is for you, and we want you to get the speed you want out of our devices. Can you tell us if you have read through this thread? There did seem to be some workarounds, and some users have found success using those methods. Can you please let us know if you were able to have them switch to USB 3 after you reinstalled Windows? We would love to know your progress, and we would love to answer any questions you might have. Thank you for your time, and happy gaming!

[WrATHZer0]

Yep, tried it all, Quest 3 like other models just drop to USB 2.0 after a time, same with Quest 2, same with Oculus Rift so it's either your own USB interface you're using or Windows just doesn't like it.

[MetaQuestSupport]

Hey there, @WrATHZer0. Thank you for that fast reply and for sharing that image with us. After doing a little digging around on our forums, we found a solution in another thread that might prove to be successful for you. So let's give this a try. Go to your:

• Control Panel<device administrator and remove/uninstall all the USB 3 Drivers. 
• Then, when you restart your PC, the correct drivers should be installed correctly, and the USB ports should be in working order again.

Please let us know if this worked for you. We hope to hear from you soon!

[WrATHZer0]

I've done this already but did it again, same issue.

[MetaQuestSupport]

Hey there, @AlasPoorJoric & @WrATHZer0. We know how exciting PCVR can be when working, and we wouldn't want your VR experience to be anything less than stellar. With that being said, we'd be happy to dive deeper to try and help get you back in the game, the way you want to play. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again, @AlasPoorJoric. We wanted to follow up with you and see if you were able to see the last message we sent, where we asked you to reach out to us via private message. We will be patiently waiting for your response and hope to get you back on track! Thanks again, and have a wonderful day!