I have an Alienware R15 i9 with RTX 4090 Graphics card. Every USB port on this machine is USB 3.2. On the front faceplate is a USB C 3.2 port. I am plugged into that with a brand new official Oculus link cable. The other end is plugged into my fully updated Quest 2. I see an error with a yellow circle next to the picture of my Quest 2 on the fully updated Oculus app window on my desktop that says USB 3 connection recommended. I need help from support figuring out what's going on. Thanks.
Hey there, @negativghostrdr! We understand that you're having some trouble playing PCVR. We know that this can prevent you from having the full VR experience, so we'd love to help out! First thing, we'd appreciate it if you could double check our Requirements to use Meta Quest Link article, just so that we can rule out your PC not being compatible. Thank you so much for your patience! We're looking forward to your reply!
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My system should be 100% compatible. In my earlier post I provided a complete description of my PC. My connection DOES work more or less, but I have that 'USB 3 connection recommended' error visible in the Oculus app. (Even though the cable is plugged into a USB C 3.2 jack in the front of my PC. ) My audio is crackly/jittery through the Quest 2 headset, but works perfectly fine through my wireless headphones.
Hey there, @negativghostrdr! Thank you for letting us know! We'd love it if you could provide us with a screenshot of that error message. Thank you so much for your patience and cooperation! We're looking forward to your reply!
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Thank you for providing us with these screenshots, @negativghostrdr! We understand that your Quest 2 Oculus software isn't recognizing USB 3.2 and we're eager to assist you but, due to the potential of dealing with private and sensitive information, we feel it's best for you to reach out to us in a PM! To access our profile page, either select our name and navigate to it, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon!
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In the end, I worked with Alienware support, and they had me update my Bios and uninstall a USB Root hub (USB 3.0 ) in my Universal Serial Bus section of my Device Manager in Windows 11. I still have the problem using my "official" Oculus cable, however I purchased an after market cable that has both a USB C and USB A connector on the input end that are plugged in simultaneously to two separate USB 3 ports on the front of my PC. There is only a single USB C connector on the Quest side. THAT actually WORKS. The connection is now recognized as USB 3 and works very well.
Hey @negativghostrdr! We're absolutely thrilled that you managed to crack the code and find a solution to your problem! If you've got any queries about what lies ahead, don't think twice before getting in touch with us! Wishing you a fantastic remainder of your day!
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