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Oculus store sales/promos only appear for certain family members

jwdonal
Level 2

I have an incredibly bizarre problem. Our family has 3 quest headsets. One for me and one for each of my kids. All 3 of us have our own independent facebook/oculus/meta accounts. Everything should be the same for all of us. All of us live together and we all live in US. However, for some very strange reason, only myself and my daughter can ever see any sales/promo discounts when browsing the oculus store. What???

 

Here's a perfect example...right now Tetris Effect is on sale (33% off). But only myself and my daughter see the discount sale price on the oculus store when we log in. My son is only shown the full non-sale purchase price. At first I thought it was just a fluke/bug, but I've now seen this happen on at least three games that have been on sale over the last month. No matter what we do, no matter what browser, no matter what computer, my son can NEVER see ANY sales/discounts when browsing the oculus store. How is that possible?

 

What the heck is going on here??

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there! Thank you for bringing this to our attention. We know this can seem a little weird, and we're happy to clarify. Different promotions are sent out to different accounts. What you see on sale may not be what others see on sale. 

 

Promotions are typically personalized for each account. This is why you see different promotions. We hope this will clear up some of the confusion. You can use this link for more details about our promotions. If you have any issues or concerns in the future, feel free to reach out!

Patches4359
Level 2

The exact same thing is happening to me but I’m the only one who has a quest. (Quest 2) Even if I happen to find an app at a discounted price through the browser, it takes me back to the app if I try to purchase it, and it shows full price. I can’t see or buy any of the daily or weekly deals. And I’m so frustrated to be missing out on the apps I want, and want to gift. 
The info given you was of no help and not even relevant to what we both are experiencing. Daily and weekly deals seem to be for everyone. I knew there were others experiencing the same thing. You’re the third person I’ve come across who is experiencing this right now. I hope there is an update that can fix this. 

I hear what you are saying but based on what we've seen I can't agree that this is what's happening. Not at all. My son and daughter have both purchased the _exact_ same games. They have the _exact_ same order history. They activated their quest headsets within minutes of each other. And myself and my daughter have always seen the exact same game sales.

 

When video games go on sale in the oculus store they are on sale the same for everyone in that region and for the same number of days. You can see this on all the various oculus store price tracker websites. You can see the historical price of every game in any particular region. Everyone sees the same regional sales. Note that I am not referring to discount/promo codes that are sent out to certain people at certain times. I'm talking about major sales on certain games and bundles.

 

But my son has never seen ONE - SINGLE - SOLITARY - SALE PRICE - ON ANY OCULUS GAME - EVER. Period.

 

There is clearly something glitched or bugged out with his account. And why would some people be offered a regional sales price that tens of thousands of people see but my son is never allowed a single sale? That's completely and totally unfair to him. It's wrong.

Thank you for getting back to us! If you're having issues with regional sales this is a completely different issue. This could most likely be a glitch or a bug. We love to help out! 

 

If you can gather screenshots and submit it with a support ticket. We don't have the tools required to assist here on the forum. One of our specialists will be happy to take a look and go over your options with you. 

Hello, this is happening to me as well.. no matter what I do, delete app, go on browser.. not one game on sale is showing up. I’ve reached out to support and provided screenshots and they told me it’s a bug affecting certain individuals and that it should be resolved in a couple of days. Well, it’s been a couple of weeks and still not fixed. 

Hello, this is happening to me as well.. no matter what I do, delete app, go on browser.. not one game on sale is showing up. I’ve reached out to support and provided screenshots and they told me it’s a bug affecting certain individuals and that it should be resolved in a couple of days. Well, it’s been a couple of weeks and still not fixed. 

Hey there @Yay-Muffins! We'd appreciate you reaching out to us so we can look into this further with you. Just PM us here or send in a support ticket HERE. Thanks!

jwdonal
Level 2

UPDATE: So starting a couple days ago (-ish), for the _first_time_ever_ since owning his quest 2, my son is now FINALLY seeing the standard regional US sales/promos that myself and my daughter have always seen. I'm not sure if Oculus/Meta fixed some bug or something but I hope they don't break it again! Thanks to whatever developer fixed it.