Oculus support hasn't replied to me for 3 weeks and 2 days now. Is there any other way to contact them or get their attention. I've been sending messages, but no replies. They just stopped talking to me, it was very unexpected.
That's really bad if Oculus is not responding to customers in a normale time span. I am reading so many problems about Oculus (both support as software problems) that I am about to cancel my Oculus Quest order today.
If oculus is not responding then, submit a brand new ticket or two instead of responding to the old one. Open a new ticket in their ticketing system rather than reopening the old one which may be assigned to who was working it originally. Do not mention your old ticket number until you get someone new responding to you.
@Bbrdyx Hi there - I was able to locate a support ticket from you that appears to have received a response from one of our support agents on February 4th. It doesn't look like we received any further response from you on that ticket after that. As such, the ticket was automatically closed. If you are still encountering issues, I recommend opening a new support ticket (our agents will be able to see and reference your previous ticket if needed). If you believe you have a different ticket that I'm not seeing, please DM the ticket number and I'll see if I can figure out what's going on. Thanks!
Same thing is happening to me. I submitted a request 5 days ago and still no response. Only had my Quest 2 since Christmas and it's already a paperweight! C'mon guys...where's the support for your faulty product?!
My son received an Oculus 3 for Christmas and it is still sitting. The controller is faulty. We filed an immediate help ticket to get someone to help with the left controller. Went through all the trouble shooting and then no reply. Send in another request. Went through everything again to find out it is under warranty and then got a reply stating it is not the correct controller and then no reply again. BEWARE of purchasing this. There is no one to call. And no accountability for anyone to get back to you. The customer service is horrible. I have a 5th grader with an inoperable $550 gift, hours of wasted time and can’t get a hold of anyone to help. Be very cautious.
Hey there, @puffyb123. No one should be having the experience that you mentioned with support, especially when it involves a Christmas for your son. Even though it is past the holiday season, we want to start the new year right with you and look into this further for you and your son! So we can do this; could you please send us a private message? You can do this by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We hope to hear from you soon!
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Hi again, @puffyb123! We want to do all we can to help you out with this. If you are still needing some help, please let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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