Hey there, @juan14170. Thanks for contacting us and letting us know your device is not able to turn on. Having something like this happen can certainly bring you out of the VR world experience, and we would like to help you get back to gamming sooner rather than later. For us to get to the root of the issue can you tell us the following?
Have you charged your headset for at least 2 hours?
Can you send us a screenshot of the headset?
Have you tried a different charger?
Are you able to charge the headset with out the facial interface?
If your still having issues, we have included some troubleshooting steps for you to try.
Here is how to do a factory reset via the Meta mobile app.
Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
Let us know if you have any questions. We are looking forward to your reply.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, I’ve tried to do a factory reset because I’m having the same problem but I can’t access the settings of my meta quest 2 from my phone because it’s not connected. And I can’t connect it without turning it on which it isn’t doing.
Hey there, @rebdanty0607! We don't want black-screen issues to continue to get in the way of you being able to enjoy VR! Just to check, is your headset able to charge at all? If so, please ensure it is fully charged for at least 2 hours. If you have tried charging and your headset still won't come on after, please send us a private message so we can look into this further for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @rebdanty0607! We were just checking to see if you still needed some help with the black screen issue; if so, please let us know, as we are more than happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
