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Oculus won’t work due to parental controls

baly5.2022
Honored Guest

My account is suddenly asking for a parent account . I’ve set up another account, linked my original, paid the $1 nonsense, got an email saying it is now working but the headset keeps requiring me to enter an 8 digit code which I’ve done and it still won’t work. Just keeps giving me another code. I’ve messaged customer support a number of times, I get a generic message back, I’ve replied with more info and no one replies to give any support. Why can’t we simply speak to a human and these issues would get resolved quickly and be less frustrating. How can I get this working again?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello, thank you for bringing this issue to our attention.

 

We understand your situation. As this is a Meta account problem related, we are unable to provide public assistance.

 

Please contact us privately with the case ticket number if you have one, we will then send a reminder to our agents.

 

We do not provide on-call service, but are always happy to help you get back to VR.


We look forward to hearing from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, We hope you are well. 

 

Please feel free to contact us again if you encounter any meta-account related issues.

 

We will be more than happy to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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