2 days ago I got a new headset and the experience has been positive but I feel like there might be something off with the headset I got.
Sometimes, the passthrough and overall quality is alright, however, it can also happen that everything seems somewhat blurry or foggy, even on full VR scenarios.
The lenses are clear and the poor experience can occur in all environments, despite the lights or whatever setup we try.
For some reason, tilting the headset up tends to make the experience better, but its not reasonable to keep it tilted up because it adds soooo much pressure on the forehead (both with normal & elite straps).
I read that there is some sort of battery glitch where the headset enters in battery savings and that might be the root of it, but I still think that the passthrough and image quality isn't on-par with what some videos display, even the people that complain about grainy/noisy passthrough seem to have much better image quality than what I see on my lenses, it looks like 244p and nothing is recognizable, can't read screens, text or make any detail on any object, I believe I got the passthrough to be acceptable 2 out of 6-7 sessions.
On top of that, there is this weird fogginess on the lenses that is especially visible when moving your head around or looking at bright spots. Since this is my first headset, its hard to say whether its just me having the wrong expectations or the headset being faulty.
PS: I have my eyes checked every 1-2 years, I wear contacts and my VR sessions have not been longer than 20-30 minutes each,
Hi there, @Limbau. Getting the most out of your headset is imperative for our users. We want to make sure that you have the best VR experience possible. What you see is also a big part of that experience, and we know how important that is for you. With that being said, we are aware of an issue pertaining to some headsets being affected by being stuck in battery save mode. Not to worry, though; there are a few troubleshooting methods we can try that have been shown to fix this issue. The first thing we'd like you to try is a factory reset on your device. Here are the steps to do so:
To perform a factory reset using your phone:
Open the Meta Quest app on your phone.
Tap Menu then tap Devices.
Tap the headset connected to your phone.
Tap Headset Settings then tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please keep us posted on your progress, as we would love to get this resolved for you ASAP. Thank you for your time today, and we hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @Limbau. We wanted to follow up with you and see if you had been able to perform the steps we provided pertaining to your factory reset issue. Please reach back out to us and let us know if we need to look into this issue further for you or if the issue is resolved. We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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