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Old email address and inability to receive the access code

monika.452973
Honored Guest

Please could someone help me remove an email address from my account so I can access the authentication code.  When trying to remove the email address the confirmation is being sent to that particular address.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there,


Thank you for bringing this account login issue to our attention.


We would like to investigate further, and for this we will require some information we wouldn't want you to disclose in a public space.


Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". 
Please remember, you must be signed into the community first to send us a private message.


We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @luna.597631


Thank you for bringing this account login issue to our attention.
 

We would like to investigate this query for you, and for this we will require some information we wouldn't want you to disclose in a public space.
 

Please send us a private message. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message".
Remember, you must be signed into the community first to send us a private message.
 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there,

 

Just following up to see if you still require any assistance.
If so please let us know and we would be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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