Ongoing Issues with Referral Links and Unresponsive Customer Service

[MajorAlpha]

I’ve been dealing with an ongoing issue where the referral links provided for game purchases simply redirect me back to the main store page without any discounts applied. Despite providing my account details and sharing a video clearly showing the error, the issue remains unresolved. I’ve repeatedly explained the situation to Quest’s customer service team—over five times—and even provided a video as evidence.

However, every time I contact them, I am asked to provide the same information again, as if it hasn’t been reviewed. This has resulted in an extremely frustrating and time-wasting experience. It’s clear that no one is actually paying attention to my case, and the response from customer service has been utterly disappointing.

I’ve now reached a point where I’ve given up on receiving any resolution. The referral links are still not working, and it feels like Quest’s support team has no interest in addressing the issue. The lack of accountability and the failure to handle this situation properly has left me feeling severely let down by Quest customer service.

I’m posting this here in hopes that someone at Quest will finally take responsibility for this matter. This has been an incredibly disheartening experience.

[MetaQuestSupport]

Hello @MajorAlpha Thank you very much for contacting Meta Quest Support,  we can confirm that this is not the experience that we want our users to have. We are proud to offer a referral program that allows users to enjoy credit with their friends in the Metaverse. In some cases, credit is not automatically granted. In such instances, we must verify that the programme's fundamental requirements have been met through a series of questions and the submission of relevant evidence.

We would be grateful if you could contact us via private message to look into this matter further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We will be happy to look into it!

[MajorAlpha]

https://youtube.com/shorts/4oQfaWqepr4?feature=share

I appreciate the response, but this does not address the issue at all. I have already provided all the necessary information and evidence multiple times, including a video clearly showing the problem. Yet, instead of acknowledging this, I keep getting asked the same repetitive questions as if my previous responses don’t exist.

At this point, it feels like your support team is deliberately ignoring my case rather than actually investigating the issue. How many more times do I need to repeat myself before someone actually takes this seriously? This is an incredibly frustrating experience, and the lack of real support is disappointing.

On top of that, I have been unable to send a private message as instructed, making it even more difficult to resolve this issue.

I have already purchased these games myself, as I could not wait any longer for a resolution. This entire experience has been incredibly disappointing, and I no longer expect any real assistance from your support team. That being said, given the time and effort I’ve spent trying to resolve this issue, I would appreciate it if you could consider any form of compensation for the inconvenience caused. I hope Meta Quest values its users enough to address this properly.

[MetaQuestSupport]

Hey there @MajorAlpha,

We truly appreciate you for all the patience and effort that you have already put into this issue, and this is of course not the customer experience that we want you to have. Which is why we would like to take a close look at the cases that you have had with our support team, so that we can see what has happened and to help you out as soon as possible.

We also saw that you said that you're unable to contact us privately before, could you tell us what is happening that makes it not possible to contact us?

Is there an error message? Or maybe a different issue?

We completely understand that this situation has been incredibly disappointing and frustrating for you, but we hope that our assistance will get you back to your wonderful Metaverse experience!

We look forward to hearing back from you!

[MajorAlpha]

I’ve had enough. One issue after another keeps coming up, and every time, I’m the one expected to prove and document everything as if I were your employee or some kind of unpaid debugger. This is completely absurd.

Now, I can’t even send a private message as instructed, despite not having sent any messages at all. The error message says:

“You have reached the limit for number of private messages that you can send for now. Please try again later.”

At this point, it’s clear that this support system is fundamentally broken. Instead of actually helping, I’m being led in endless circles while having to fight for a basic resolution. The entire experience has been infuriating and a complete waste of time.

I will no longer recommend Meta Quest products to anyone. The way this has been handled is beyond ineffective—it’s outright frustrating.

 

[MetaQuestSupport]

Hey there @MajorAlpha,

Thank you so much for sending the error message that you receive, we absolutely understand that this experience has been infuriating, but we would love to help you out.

If you're willing to give us another chance to look into this for you, then we would be more than happy to do so.

Since you're unable to send us a private message, we would like you to please attempt the following:

• Refresh your browser
• Wait for up to 3 hours before sending another message  
• Clear the Cache and Cookies in your browser

If you're still having issues sending us a private message, then please let us know!

We look forward to hearing from you.

[MajorAlpha]

I have already tried everything you suggested, yet nothing works. Instead of making me jump through endless hoops, can’t you take the initiative and send me a message instead?

This entire process has been a frustrating cycle of repeating myself, providing evidence, and getting nowhere. Your support system is not only inefficient but also completely incapable of delivering real solutions. At this point, I see no reason to continue dealing with a company that treats its customers this way.

[MetaQuestSupport]

Hey there @MajorAlpha,

Thank you for getting back to us and we understand that this situation is very frustrating for you, which is why we will continue to offer our best assistance to you, until a solution has been found.

We truly appreciate you for attempting the previous steps, since the issue is still not resolved, we would advise a few more steps that might be able to solve this issue and let you get into contact with us privately:

• Attempt with a different browser
• Attempt with a different network or cellular data
• Try to send a message from a different device entirely (PC, Phone etc..)

If the issue still persist, then please let us know!

We are unable to send you a private message, as we are the support team, we usually ask for users to contact us and then assist them, because of this we are unable to start a private conversation ourselves.

We hope this has answered your questions and if you have any more, then don't hesitate to ask us.

We look forward to hearing back from you!

[MajorAlpha]

Oh wow, another round of “try this, try that”—as if I haven’t already wasted enough time troubleshooting your broken system. I’ve already tried everything you suggested—different browsers, different networks, different devices. And guess what? It’s still not working.

The fact that your support team can’t even send a message first is just the cherry on top of this absurd situation. Instead of actually solving the problem, you’re just passing the responsibility back to me while I go in circles. What’s next? Should I try standing on one leg while sending a message?

This entire exchange feels like I’m talking to an AI chatbot programmed to cycle through generic responses, rather than actual human support. It’s painfully clear that no one is actually reviewing what’s been said before repeating the same scripted suggestions.

At this point, I don’t expect a real solution. This has been nothing but an exercise in frustration, and it perfectly reflects the lack of efficiency, care, and competence in your support system.

[MetaQuestSupport]

Hey there,

Thank you for attempting all of these steps that could have solved the issue, unfortunately, it seems that you're still not able to send us a private message, because of this, we would recommend that if you still have an open ticket with our support team, to keep in touch with them, as they will be able to find a resolution for you as soon as possible.

While we are here to support all of our users, we would not recommend to get into touch over community, other social media platforms or open any new tickets if you already have an open ticket with our support team, as this may potentially slow down the resolution time and produce duplicate responses of your original ticket.

We want to thank you again for the amount of effort and time that you have spent on this issue, and want to assure you that if you have an open ticket with our team, that it is in good hands and working towards a resolution. 

We hope this has helped!