I’ve been dealing with an ongoing issue where the referral links provided for game purchases simply redirect me back to the main store page without any discounts applied. Despite providing my account details and sharing a video clearly showing the error, the issue remains unresolved. I’ve repeatedly explained the situation to Quest’s customer service team—over five times—and even provided a video as evidence.
However, every time I contact them, I am asked to provide the same information again, as if it hasn’t been reviewed. This has resulted in an extremely frustrating and time-wasting experience. It’s clear that no one is actually paying attention to my case, and the response from customer service has been utterly disappointing.
I’ve now reached a point where I’ve given up on receiving any resolution. The referral links are still not working, and it feels like Quest’s support team has no interest in addressing the issue. The lack of accountability and the failure to handle this situation properly has left me feeling severely let down by Quest customer service.
I’m posting this here in hopes that someone at Quest will finally take responsibility for this matter. This has been an incredibly disheartening experience.
Thank you for the help, though it’s clear you’re more interested in recycling the same useless responses than actually resolving anything. Let’s break this down: I opened a ticket because your support system failed me from the start. I didn’t come here out of the blue, but after being left in the dark with no solutions.
Now, you’ve asked me to go back and repeat the same thing again, as though your original response was even remotely helpful. What a joke! Your support system is a textbook example of inefficiency—a cycle of passing the buck and wasting the customer’s time, with no real answers to offer.
To the rest of the Quest community, take note: If you think this is how a company supports its users, think again. This is what happens when a company fails to care about its customers: endless hoops to jump through, no real solutions, and a frustrating, endless cycle of unhelpful responses.
Meta Quest, your support is a disaster and if you don’t change your approach, it’s only a matter of time before you lose even more users.
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