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Only one quest 2 controller works at a time

Level 2

Just bought the meta quest 2. right out of the box, only one controller is working at a time. each controller controller functions work. the buttons register as being pressed, the joysticks work, but only one hand can be used at a time when actually in vr. tried a factory reset, turned on and off the device, changed the batteries. got one controller working once with ONLY the left hand and then after a factory rest got ONLY the right hand working. each time i get the right or left one working, it works flawlessly, but i am unable to use both controller in just the general user interface or in a game. plz halp


Community Manager
Community Manager

Oh-oh! This is not the experience we want you to have regarding our spectacular device! We know the time this is taking away from being able to be in your awesome VR world. We appreciate you letting us know the troubleshooting steps you have done so far which is why we want to invite you to get connected with our Meta Store Support. 


Please click here to get connected with one of our spooktacular agents through a live chat or even a schedule call!