I use Airlink to connect to PC and run the games on SteamVR
When I try to open the Oculus menu for check my desktop, time or take a screenshot ,the game completely freeze and i can see the hourglass icon on right corner of the screen
And every 2-3 seconds, the Oculus menu appear and disappear on freezed game screen. The screen is distorted like a low bit rate video.
Once it occurs, I can't do anything on HMD The only way is to hold power button to turn off
I searched information to fix this problem, but I couldn't solve it.
Do you know why this problem occurs?
It happened in all SteamVR games that i have and happens very often.
Hey there, @ShohotekinaInpuranto! We definitely understand how concerning it can be when running into pc vr issues like this, getting in the way of your VR time. We'll want to review your logs which we can't do through the forums here, so please reach out to us through the Meta Store Support website. We'll do everything we can to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
There isn't really an option at the support page for this kind of problem. How to proceed with this? I have exactly the same problem, always had, and I just thought the product is this bad, but is this solvable?
Hi @ShohotekinaInpuranto and @user_899874610254845 , thanks for sharing your VR experiences with us. We're always happy to see our customers enjoying their games in different ways.
At this time, we cannot guarantee that any third-party software or accessories will be compatible with our VR technology. Different systems have different requirements, after all! We encourage you to keep sharing your experiences, tips, and tricks on our forums, though. You'll be helping others who are interested in the same games as you.
Please don't hesitate to reach out for any other Meta questions you may have. We'd be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I recently did a factory reset to the headset. I only use Meta's own applications for air link, plus Steam VR. I will try reinstalling Steam VR when I get back to my desktop.
Knock, Knock! We're just following up with you to see if you still need assistance. If so, please let us know, and we'll happily assist. Have a great rest of the day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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