Order Delivery Issue with Meta

[Matt19]

Hello everyone, I'm in need of urgent assistance regarding an order I placed with Meta. The expected delivery date was April 24th, but unfortunately, I've encountered significant issues with UPS, the delivery carrier. Despite paying for the shipment and ensuring everything was in order, the package is currently on hold, as confirmed by UPS. I've been instructed to call back on Monday, April 29th for further updates, but the status of the package remains suspended. To exacerbate matters, the UPS courier incorrectly claimed that I refused to accept the package, and now it's allegedly being returned to the sender. Dealing with this issue has been incredibly frustrating, and I'm at a loss for what to do next. My preference would be to receive a refund and seek an alternative source for my order. I've attempted to contact Meta for assistance, but unfortunately, I've received no response other than automated messages. Please if anyone help, because meta send bot message. I’m from Poland and I pay PayPal 

[najib]

Hi @Matt19 and @Shad0f did you manage to hear anything in the end? A lot of us are in the same situation and are still waiting for communication directly from Meta as well on the issue. 

[Shad0f]

the situation is as follows: meta sent some parcels to a warehouse in Germany, and yesterday they received an update that it was being returned to the sender, but on the tracking it says that the parcel is to be returned to the ones they bought... I don't know what's going on. It's different for me. The parcel is waiting in Gdansk and the meta-mail operator replied to me and told me to wait until May 6 for the tracking to be changed and if not, I should contact them. I think I'll get this package

[najib]

That's good news! Hope it works out and you get it. This has been such a crazy experience right? 

My case is like the Germany one, except in the Netherlands. It went back to the sender, which is their shipment warehouse here in Venlo. I hope they email me soon to let me know about what is happening and if and when it gets shipped back to me once again.

[Shad0f]

I'm keeping my fingers crossed that your parcel will arrive 🙂 The fastest way to contact them is a private message on the forum to the admin 🙂 Have a nice day and let me know what happens next with your parcel!

[najib]

Thanks so much! It's great to hear about your experience with this as well. Will let you know how it goes for sure, hoping for the best.

I really should have messaged the forum admin before anyone else. I went through Whatsapp support, who escalated it to specialists via email, but the specialists haven't been responsive at all. So I'm constantly still wondering what is happening. When I messaged the forum admin here, they said I'm already in touch with specialists and have to wait for them, so I'm stuck in a loop, hehe.

I know better for next time though!! Hopefully of course this doesn't happen again, hehe. 😁

[KTSMAJKEL]

Hi, I recently ordered meta quest 2 which was never delivered to me. I live in Poland and the parcel was delivered to the "Overgoods" warehouse in Germany. The planned delivery date is April 30, so I've been waiting for 6 days and I don't have specific information because it's difficult to reach an agreement via e-mail. This problem concerns a large number of people from Poland and other countries. @MetaQuestSupport 

 

[mieto]

Hello. I have the following problem. I ordered equipment from the meta store. The money was withdrawn from the account and the goods were sent via UPS to my address in Poland on April 23, 2024. The day before delivery (April 29) to my home, the parcel was redirected by the meta company (as informed by UPS) to Germany and theoretically delivered to OVERGOODS . I wrote several emails to meta asking for clarification on the situation. They wrote back that they would take care of the matter and I haven't had any information for a week.

[MetaQuestSupport]

Hi @KTSMAJKEL! Thank you for letting us know about your order. We are aware of an issue where some orders in Europe are showing delivered to a UPS warehouse (Overgoods) instead of the intended delivery address.

Rest assured, UPS is currently working to resolve this and will be delivering those packages to the correct address as soon as possible. Please keep checking your UPS tracking details for updated information.

We sincerely apologize for the delay and inconvenience. Please let us know if there is any additional assistance we can provide.

[MetaQuestSupport]

Hey there, mieto! 

We are aware of an issue where some orders in Europe are showing delivered to a UPS warehouse instead of the intended delivery address.

UPS is currently working to resolve this and will be delivering those packages to the correct address as soon as possible. Please keep checking your UPS tracking details for updated information! 
 

We sincerely apologize for the delay and inconvenience, hope everything gets fixed soon! 

[MetaQuestSupport]

Hey hey mieto, just checking if you still need any help?