I posted a thread here yesterday how Oculus Support doesnt answer to my ticket. And this is what I got today, crosspost from my Reddit thread:
So. I am beyond mad right now. First I get an email on 24th, that Oculus cant get my money, because I dont even know why. Called my bank and they said no one tried to charge my CC and they accept everything thats coming in, so there shouldnt be a problem. The information was also correct.
Then I talk to support and they told me to use another CC or use PayPal. Which didnt quite work. I dont have more than 1 CC and when I use PayPal I get an error message "Whoops. Something went wrong" as soon as I click on authorize,
So I tried to contact Support during the 4 days, asking what to do. No answer, nothing. Just got some email saying "Try another browser. Type in your CC information again. Try PayPal." I got the email on 24th, now its the 29th...
So yesterday I tried to use PayPal again but with my wifes PP account (which has the same billing adress as mine, mind you). And now minutes ago I get an email saying that my order has been cancelled.
Oculus? WTF? I have been waiting since February, then got some email that you cant get money from my CC, my bank says its okay and now you cancel it for what reason? And why do you cancel it when there is still an open support ticket regarding this issue?
This is the Community forum 🙂 Support is a category and the support comes from other members and sometimes Oculus staff but it's not the 'official' place to get support.
I wish it was mate. This is the official wtf forum. You might look up cyberreality on here and shoot him a pm. He may be able to help 😞
I already did, but no answer yet 😞 It is so frustrating to not get any good support. I will be in China for 2 months in 11 days and would just love to get my Oculus before that... First they said they cant charge me, then they say I can use PayPal, I did that and then they cancel my order without any reason...
It's pretty obvious updating the paypal with your wifes account tripped off their fraud sensors but clearly it was a mistake, they should be able to reserve it for you it just waiting for them to reply 😕
yes that defo sounds themistake, they are really hot on fraud i had an issue with both my card and paypal i was able to settle this though through support ticket
On the bright side, if you are going to China you will probably be able to buy the Noculus We Arr instead 🙂
Look, man. I only need to know one thing: where they are.
Yeah. I guess it must have tripped some fraud alert, but even then they should just respond to me, reinstate the order and ship it... I am just so mad at them for not responding to me at all.
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