Hey there, friend! First, we would like to say a big thank you for your patience. We know how prolonged this has been for you, so we immediately did some digging and see that as of today our specialist has been able to get ahold of your case order. Please, be on the lookout for an update from our specialist; we promise we haven't forgotten about you and want to get you the answers you deserve. We will also do our part and update our specialist on this matter!