Ordered Meta Quest 3 and received Quest 2 - Support ignoring me for 2 weeks

[Skilhgt]

Hi, 

Figured I'd try here to see if someone with an IQ above 50 and speaks english can help me.

I ordered a Quest 3 and the package came 2 weeks ago. Inside the box was a brand new and sealed Quest 2. 

I contacted live chat, who said they can't help and a specialist team would contact me within 24-48 hours. 

No email after a week. I request a call back, same thing. Specialist team will contact me in 24 hours. Nothing.

I sent an email, told I would be contacted within 48 hours. Nothing. 

Order number is [redacted]. 

I honestly don't know what to do at this point, support is incompetent and I am bloody frustrated. I've paid for a Quest 3 and want it!

[MetaQuestSupport]

Hey there @Skilhgt. We understand you had an issue with your order! We would love to help you, but we will need to gather some information from you. If you could send us a PM so we can figure this out, we would appreciate that! Please click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your message!

[MetaQuestSupport]

Hey there @Skilhgt! We know you were having some issues a few days ago, and we haven't heard from you. We wanted to check in on you and see if you need any assistance still. If you do, we are always here and would love to help you!