Hey @Straughn! We appreciate you reaching out to us and letting us know what you are experiencing when trying to use your device. While this may sound a bit odd, there has been reports that doing multiple factory resets can resolve the pairing screen for connecting to an organization. Please try doing a factory reset on the device a couple more times to see if it allows you to continue beyond the pairing screen.
If you continue to experience issues, we would love to look further into this with you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
When you reach out to us in a message, please let us know which device you would be using, how long that has been happening and any steps you have done since experiencing this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Straughn! We wanted to follow up with you about the issues in being unable to get past the Organization login screen when trying to reboot your Quest headset! If you could provide us with the information we requested previously, we would be more than happy to look into this further. If you have any other questions or concerns, please do not hesitate to let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We get that you are having some problems with adding a second account to your Meta Quest 3, and we would love to check this out with you so you can add a second account.
First of all, we want to make sure that the right steps have been followed for adding an account to your Quest 3. Could you confirm if you have tried to add the account as described on the following link.
There are some things we can try to get this resolved, and we would like you to follow the next steps for this:
1. When prompted to enter "meta.com/device" on a device, do not use your phone. Instead, use a PC or laptop. - If you don't have access to a PC or laptop, try using a different browser on your phone. 2. It may work better to log in with the Facebook option on your laptop rather than the email address option. 3. Make sure you are logged into your Facebook account before starting the process with the account you are pairing to the headset.
We hope that this is able to help you out, but if it does not, we are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
