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Other Account Storage/Can't Remove Other User

carlitoo2001
Honored Guest

On my Oculus Quest 2 I have my account and an account for my daughter. My daughter never uses the quest and so there are no games on there. I want to update a game (golf+) but only have 12GB spare. It is saying not enough storage. I look at my storage and a big green line shows "Other Accounts" have around 27GB of storage being used. Why is this? How do I get rid of it. I now only have 2 games on the whole machine (arizona sunshine and Golf+), yet still can't update a simple game. Absolutely ridiculous. 

I have deleted the other meta account, yet still this storage is showing as "Other Accounts" and I still have the option to Switch User (despite deleting this account). 

I don't want to factory reset, what is going on?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @carlitoo2001 - Thank you for your message. It is possible that your cache is full. In order to optimize the storage on your headset you could have a look at this public article. You could also attempt to clear the cache on your app / your headset. If this has not fixed your issue, please do let us know, and we will be happy to assist you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We just wanted to see if you were still in need of our assistance. If it's the case, please don't hesitate to reach back out to us!

 

Speak soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!