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Our 2 Oculus 2 will not connect to servers on different Wifi

Frankiethehedgehog
Honored Guest

Dear Meta, we have x2 Oculus 2 headsets. This morning one would not connect to the server on one game, then we noticed it wouldn’t connect to any game with online content (with error messages on all online games similar to “not connected to server”). 30mins later the same issue occurred with our second headset. We have restarted both headsets, reinstalled games and now travelled to another city and used a different house WiFi. Nothing fixes this issue. We do not understanding how our 2 different headsets have the same issue and we have even changed WiFi. Please help. 

3 REPLIES 3

Frankiethehedgehog
Honored Guest

UPDATE: Yesterday our 2 Oculus 2s wouldn’t play online games - saying no players, no rooms, no connection, no servers etc depending on the game. 
restarted both Oculuses, restarted WiFi, went to different WiFi house. No change.

THEN - today one of the Oculuses suddenly plays online games again. 
The OTHER headset still doesn’t work. Both have meta accounts (one is mine one is my wife’s). Both headsets play everything else perfectly, but when you try to play an online game they don’t say servers are connected.
Any help or advice as to what is going on? 
PLEASE HELP

MetaQuestSupport
Community Manager
Community Manager

Hi @Frankiethehedgehog. We understand the issues you are having and thank you for taking the time to try some troubleshooting steps on your own. Please click here to make sure you have covered the bases. If everything has been exhausted, so we can get both headsets to where they need to be and get you back into the wonderful world of VR, we want to ask that you try a factory reset on the device. Please make sure your cloud backup is enabled first, and let us know if this helps fix the issue. If not, we would be happy to proceed further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again. We hope all is well. We just wanted to stop by and see if you were still in need of our assistance. If so, we would love to continue assisting you. If you have found a resolution and the headsets are connecting, let us know. We appreciate you and hope to hear back soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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