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Our 2 meta quests can’t access servers

Finleythehedgehog
Honored Guest

Hi. we have x2 Oculus 2 headsets. This morning one would not connect to the server on one game, then we noticed it wouldn’t connect to any game with online content (with error messages on all online games similar to “not connected to server”). 30mins later the same issue occurred with our second headset. We have restarted both headsets, reinstalled games and now travelled to another city and used a different house WiFi. Nothing fixes this issue. We do not understanding how our 2 different headsets have the same issue and we have even changed WiFi. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

Doyle38
Explorer

Hi.

It seems like you are having connectivity issues with both your Quest headsets, preventing them from accessing servers.

You can try the following:

Update your firmware. Make sure that both Quest headsets are running on the same firmware. If there are any updates available, you can install it on both headsets if necessary.

Reset your network settings. In the settings of your Quest headsets, you can try resetting the network settings back to default.

Check your router settings. You can try verifying that your router settings are not blocking any necessary ports or protocols that Meta uses for online gaming.

Contact Meta support. If the issue persists even after doing any of these things, you can try contacting Meta support. They will do their best to assist you with this issue. You might need to wait a few hours or days for a reply, though.

Finally, if all else fails and the issue remains unsolved, you might need to perform a factory reset on one of the headsets as a last resort. Do keep in mind that this will erase all data from your device (unless you have Cloud Backup turned on).

But if that doesn’t work either, it’s time to say goodbye to your headset, and try buying a new one. If the issue still persists, well, I don’t know.

Hope this helps!

View solution in original post

8 REPLIES 8

emmy20223
Honored Guest

I’m having the same problem 

That’s good news someone else is. Does it sound like the exact same issue? Gorilla Tag doesn’t have any rooms or players, other games say not connected to server. Any news on if it seems fixed or how to fix it? Thanks!

same issue here

Has yours fixed yet? This morning one of our accounts suddenly works again… but the other one is still not working - not letting us play online games such as Gorilla Tag. I’ve checked and we do have Meta accounts and both are normal adult (not child accounts). Any luck your end? 

Let me know when anything changes!

Doyle38
Explorer

Hi.

It seems like you are having connectivity issues with both your Quest headsets, preventing them from accessing servers.

You can try the following:

Update your firmware. Make sure that both Quest headsets are running on the same firmware. If there are any updates available, you can install it on both headsets if necessary.

Reset your network settings. In the settings of your Quest headsets, you can try resetting the network settings back to default.

Check your router settings. You can try verifying that your router settings are not blocking any necessary ports or protocols that Meta uses for online gaming.

Contact Meta support. If the issue persists even after doing any of these things, you can try contacting Meta support. They will do their best to assist you with this issue. You might need to wait a few hours or days for a reply, though.

Finally, if all else fails and the issue remains unsolved, you might need to perform a factory reset on one of the headsets as a last resort. Do keep in mind that this will erase all data from your device (unless you have Cloud Backup turned on).

But if that doesn’t work either, it’s time to say goodbye to your headset, and try buying a new one. If the issue still persists, well, I don’t know.

Hope this helps!

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

I appreciate the input on this, @Doyle38! If anyone hasn't tried already, I recommend trying the steps they mentioned to help connect your headsets. If you're having trouble with this at any point, please create a case with our support team, or send them a private message here

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

Thank you! 

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