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Honored Guest

I did a factory reset as per support advise due to screen stuck perpetually on (. . . ) [3 moving Dots] so I did the factory reset. My phone still shows Oculus Go in the Bluetooth section. When I choose pair. It says Oculus Go Found! Please confirm pin number. Example similar to this 31855551 and press pair! I do and it says "Not Found" then I try again and is sees my serial number and says Oculus Go Found! and shows my serial number again! Then "Please confirm pin number again! I confirm pin number again and it says Oculus Go not found. I'm never able to get it to pair and load. My screen is stuck on a graphic of a person holding a phone and wearing a Oculus Go and it says under the graphic: Grab your phone to get started. Download the Oculus App by going to That's It. Thanks!


Community Manager
Community Manager

Hey there, @bltfreedom. Thank you for reaching out and bringing your troubles with the Oculus Go to our attention. We know that something like this can and will take all of the fun out of your VR experience.  So we can get to the bottom of your issue, can you tell me if you have done the following?

  • Remove and re-seat the battery in your Oculus Go remote. Leave them out for 10 minutes to allow for any firmware updates.


Are these the steps that you have been following?
Unpair and re-pair your Oculus Go controller.

Open the Oculus companion app on your phone.
Tap Devices from the bottom menu.
Tap the headset you currently have paired.
Tap Controllers, then tap the controller you currently have paired.
Tap Unpair Controller.
Press and hold the Oculus button and back button until the controller LED blinks and then fully lights up to re-pair the controller.


If you are able to do this, please reboot the headset afterwards. Here is how to do this:


To restart your headset:

  1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  2. Select Restart. Your headset will turn off and then turn back on.

If you're unable to restart your headset:

  1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
  2. Wait 30 seconds.
  3. Press and hold the power button until your headset turns back on.

Please let us know how this worked out for you. We are looking forward to your response.

Hello, @bltfreedom! Just checking in to see if you are still needing assistance with pairing your Oculus Go. If so, please do reach back out to us at your earliest convenience. Thank you!

Honored Guest

yeah, I have this exact problem too. Yesterday, after My Oculus Go suddenly boot-up with a pop-up windows asked to apply a new Meta Horizon account, then My HMD bricked (infinity3 moving dots). I do a factory reset as they advice but now I'm stuck on "Grab your phone to get started" and Oculus/Meta apps in my phone cannot found my Oculus Go for pairing.

And we are not alone, if you trace from this forum and Reddit actually there were so many other Oculus Go users face this issue, and still no luck until today!😠

So sad to seeing how they killed Oculus Go with this way. It's ok to discontinued support to an old product, but killed them by sent us a malicious update is unforgivable.  😞 .

I did all suggested and nothing worked as it was factory restored. It can not be unpaired in your steps as it will not pair since factory restore. It is found by my cell phone for a brief moment. I am shown the serial number and given a pass code to pair on my phone only. The Oculus Go never has a pair accept screen with space for me to verify the pairing code. It just stays on the new device splash screen which indicates I should go to to set up my new device!  🤔 

Meta Quest Support
Meta Quest Support

Hey Guys, I've been seeing this come up a bit so I went ahead and had some people look into this and from what I gather it looks like they're working to try to fix it but at the moment I don't really have any other information to share. 

I'll be trying to check with them every now and then to see if there's any updates though.

Sometimes it's okay to be a little Bing Chilling

Holy God, @MetaQuestSupport I have to assume you're a bot or an AI because you clearly did NOT read the OP's post. Your canned response has almost nothing that's relevant to the issue at hand. I'm not even sure you have the right DEVICE (there's no power button on the right side of an Oculus Go headset).

The OP's issue has NOTHING to do with his controller. Why would you even mention controller troubleshooting steps?

It is so disappointing when a company decides to cut costs by not spending on properly qualified support. Don't get me wrong, Meta isn't the only company that does this - Microsoft comes to mind here too. But the number of responses from so-called "support staff" at tech companies that just spit out some pre-written scripted answer without even bothering to read or comprehend a user's post.. it's, well, it's just a shame.


Anyway, to re-iterate if any actual human, english-speaking support staff would care to provide a useful solution:

1. the user has reset their device (Oculus Go) to factory

2. the user has downloaded the latest app and authenticated into it

3. the user can see their device via the app - they have successfully paired it

4. the device is stuck on the screen that asks them to download the app

So the phone app can see the device (the Oculus Go device, not the controller) and the device is stuck on its "pairing" screen after being factory reset. 

So, what's the solution?