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PC Oculus Store issues, unable to download most past titles:

shogunmn
Heroic Explorer

For the past month I continue to have issues with downloading past titles. I have many great games I would like to play that state "Sorry we can't install ____ Please visit Oculus Support. I have done fresh installs, installed on a separate computer. Reset my network.  Nothing more I can do on my end. I also completed past support tickets submitting logs with no resolution. 

 

Anyone else going through this? I hope Meta updates the storefront and fixes these issues. Several hundred paid purchases since 2016 and most do not download. The storefront also has an issue where you are unable to download past titles (at least for me). It says get in text but no button to obtain, and no button on the actual page to purchase or download. Thank you. I am wondering if others are experiencing the same. I hate to make additional purchases and have them abandoned in the future with no ability to download. I will have to look towards other platforms if this isn't resolved. 

505 REPLIES 505

I agree with you. Thank you for your wise advice and point of view.

Ryanality
Retired Support

Hey everyone, I've heard from the team that the purchasing issue with the store yesterday has been resolved. But there are still a few other issues going on. There is a known issue being worked on with certain games not being able to be downloaded, specifically I know Lone Echo has been having trouble, and I've heard some other titles as well.

 

In addition to that, I've seen some folks having trouble getting their profile or list of owned games to populate. I'm also making sure the team is on that one.

 

I'll let you all know when I've got an update that I can share.

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Thank you for the update. I don't have a full list but I know: Lone Echo, the climb, robo-recall and star trek won't download.

Edit: also all the Vader immortal titles won't download 

Oculus_RyanS thanks for the update, doesn't that put us basically back to where we were before yesterday's fix? It feels like that fix was just rolled back. Myself and others cannot download most older titles still, and that's how this problem started.

 

Elite Dangerous is still broken to add to the list.

Addikt
Protege

Here's my list : Ocean Rift, Dreadhalls, Don'tknock twice, Wilson's Heart, Racket Fury, Oculus Dreamdeck, Dear Angelica, Dead & buried, Lucky's tale.

AmazingMisterBee
Explorer

Why are your support people telling us to contact the lone echo developers when there is a known issue that is apparently not resolved?

They are? Couldn't make it up could you. You bought it through the oculus store, oculus to sort it. 

It is a know issue. Really hoping they help us out and sort it. Just spoke to a friend with exactly the same issue, purchased lone echo to play before the sequel and can't download. 

Marval89
Explorer

From my sight of view they fix nothing. Still same problems with Robo Recall, Project Cars, Dirt Rally... 😕 why this is set as solved?

I just bought Lone Echo and couldn't install it. If the problem persists will I be able to be refunded? 

They shouldn't but if the agent didn't know about the issue, I could see how they made that mistake. I'll mention it to the support team to look into the case and make sure to notify agents. This particular issue is still being worked on. 

 

 

@Marval89 regarding your question, this thread is marked as solved for visibility, so that my post recognizing the issue and that the team is working on it can be found easily. That status doesn't indicate anything regarding priority or the status of the bug internally. I'll post a new update when it's been fully resolved and I'll flag that post as the new solution.

Help others find great discussions and answers by adding kudos and marking solutions to your questions.
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