I used to be able to connect my Oculus Go to my computer, and it would appear on the Windows desktop as a storage device, and I could transfer files to and from it like a flash drive. Then one day it suddenly stopped letting me do that. Now, the headset shows that it's charging, but other than that, nothing happens when I connect it to my PC. I have repeatedly gone through the troubleshooting page, and the only thing I couldn't rule out was the "use the included USB cable" thing. This strikes me as very unhelpful advice, as I don't know anyone who memorizes where all their different USB cables came from. So I just went through every USB micro-B cable I had, and none of them worked. I dunno -- maybe I lost the one that came with the headset. If they would just explain what's special about their cable, I could buy a replacement. Then at least I could rule out the possibility that it's the cable.