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PC not charging quest 2 at all.

DutchFur
Level 2

I've been having an issue with the quest 2 where it doesn't charge from my computer, at all.

 

I originally thought it was an issue on my end so I bought a cable that is USB C 3.1 to USB C, along with a USB 3.0 card that has a USB C port and a SATA powered connection. The card is more then capable enough of at least charging it a little bit if it was the worst case scenario.  

But I looked at the port in a program called 'USB Tree Viewer' and it wasn't outputting any powered at all. It told me that the quest 2 was 'self powered' and didn't need a power draw at all, with it showing at '0 mA'

 

I also made sure that I had the correct settings with pressing deny when the prompt to ask the user if its okay for the PC to access data to the quest 2.

Other settings in the OS such as 'Allow OS to turn off port to conserve power' was shut off and "enable USB selective suspending' was shut off.

At the end of the day, I don't need the battery to last forever, I just want it to at least charge it to make the battery drain significantly slower.

DutchFur_0-1647655196210.png

 

1 ACCEPTED SOLUTION

Accepted Solutions


@DutchFur wrote:

How annoying..

 

Is it just type A to C that's able to charge it? Or is the fact that its 3.1 gen2 capable?


I think its a firmware/software/headset fault/problem.

 

plugged my phone in using same cables and same sockets.......

___________________________

This is with the oculus cable and inbuilt USB Type C 3.1gen2 socket

=========================== USB Port1 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-1
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x01 (Port 1)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x09 (Port 9)

========================== Summary =========================
Vendor ID : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID : 0x6860
USB Version : 3.2 Gen 2
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeedPlus
Device Connection Speed : SuperSpeed
Self powered : no
Demanded Current : 896 mA
Used Endpoints : 11

________________________________________

This is with inbuilt Type A 3.1gen2 socket with TypeA - Type C cable gen2

=========================== USB Port2 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-2
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x02 (Port 2)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x0A (Port 10)

========================== Summary =========================
Vendor ID : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID : 0x6860
USB Version : 3.2 Gen 2
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeedPlus
Device Connection Speed : SuperSpeed
Self powered : no
Demanded Current : 896 mA
Used Endpoints : 11

__________________________________

gen1 socket USB A-C 3.0

    =========================== USB Port3 ===========================

Connection Status        : 0x01 (Device is connected)
Port Chain               : 1-3
Properties               : 0x01
 IsUserConnectable       : yes
 PortIsDebugCapable      : no
 PortHasMultiCompanions  : no
 PortConnectorIsTypeC    : no
ConnectionIndex          : 0x03 (Port 3)
CompanionIndex           : 0
 CompanionHubSymLnk      : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
 CompanionPortNumber     : 0x0B (Port 11)

      ========================== Summary =========================
Vendor ID                : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID               : 0x6860
USB Version              : 3.2 Gen 2
Port maximum Speed       : SuperSpeed
Device maximum Speed     : SuperSpeedPlus
Device Connection Speed  : SuperSpeed
Self powered             : no
Demanded Current         : 896 mA
Used Endpoints           : 11 

 

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

View solution in original post

3 REPLIES 3

MystaMagoo
Level 7

its something to do with type C

__________________________________

this is with oculus fibre optic cable type c to c - inbuilt 3.1 gen2 connection....

=========================== USB Port9 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-9
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x09 (Port 9)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x01 (Port 1)

========================== Summary =========================
Vendor ID : 0x2833 (Oculus VR LLC)
Product ID : 0x0137
USB Version : 2.10
Port maximum Speed : High-Speed
Device maximum Speed : SuperSpeed
Device Connection Speed : High-Speed
Self powered : yes
Demanded Current : 0 mA
Used Endpoints : 3
___________________________________

now same port but different cable.......................

=========================== USB Port1 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-1
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x01 (Port 1)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x09 (Port 9)

========================== Summary =========================
Vendor ID : 0x2833 (Oculus VR LLC)
Product ID : 0x0137
USB Version : 3.2 Gen 1
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeed
Device Connection Speed : SuperSpeed
Self powered : yes
Demanded Current : 0 mA
Used Endpoints : 3

____________________________________________

now a usb typeA 3.1 gen2...................................

=========================== USB Port2 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-2
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x02 (Port 2)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x0A (Port 10)

========================== Summary =========================
Vendor ID : 0x2833 (Oculus VR LLC)
Product ID : 0x0137
USB Version : 3.2 Gen 1
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeed
Device Connection Speed : SuperSpeed
Self powered : no
Demanded Current : 896 mA
Used Endpoints : 3

 

Each cable is meant to be 3.1 gen2 capable........

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

DutchFur
Level 2

How annoying..

 

Is it just type A to C that's able to charge it? Or is the fact that its 3.1 gen2 capable?


@DutchFur wrote:

How annoying..

 

Is it just type A to C that's able to charge it? Or is the fact that its 3.1 gen2 capable?


I think its a firmware/software/headset fault/problem.

 

plugged my phone in using same cables and same sockets.......

___________________________

This is with the oculus cable and inbuilt USB Type C 3.1gen2 socket

=========================== USB Port1 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-1
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x01 (Port 1)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x09 (Port 9)

========================== Summary =========================
Vendor ID : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID : 0x6860
USB Version : 3.2 Gen 2
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeedPlus
Device Connection Speed : SuperSpeed
Self powered : no
Demanded Current : 896 mA
Used Endpoints : 11

________________________________________

This is with inbuilt Type A 3.1gen2 socket with TypeA - Type C cable gen2

=========================== USB Port2 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 1-2
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 0x02 (Port 2)
CompanionIndex : 0
CompanionHubSymLnk : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 0x0A (Port 10)

========================== Summary =========================
Vendor ID : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID : 0x6860
USB Version : 3.2 Gen 2
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeedPlus
Device Connection Speed : SuperSpeed
Self powered : no
Demanded Current : 896 mA
Used Endpoints : 11

__________________________________

gen1 socket USB A-C 3.0

    =========================== USB Port3 ===========================

Connection Status        : 0x01 (Device is connected)
Port Chain               : 1-3
Properties               : 0x01
 IsUserConnectable       : yes
 PortIsDebugCapable      : no
 PortHasMultiCompanions  : no
 PortConnectorIsTypeC    : no
ConnectionIndex          : 0x03 (Port 3)
CompanionIndex           : 0
 CompanionHubSymLnk      : USB#AMDROOT_HUB31#5&1ac359c9&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
 CompanionPortNumber     : 0x0B (Port 11)

      ========================== Summary =========================
Vendor ID                : 0x04E8 (Samsung Electronics Co., Ltd.)
Product ID               : 0x6860
USB Version              : 3.2 Gen 2
Port maximum Speed       : SuperSpeed
Device maximum Speed     : SuperSpeedPlus
Device Connection Speed  : SuperSpeed
Self powered             : no
Demanded Current         : 896 mA
Used Endpoints           : 11 

 

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo