PC won't recognize Oculus Rift S

[shivakanou]

I have a Oculus Rift S that I bought in 2019. I know it's off it's waranty and that's why Oculus' staff simply ignores all my contacts, but I was hoping the community could help me.

Back in 2019 it was working perfectly, but I had some issues with my MOBO's native USB ports, so I bought a USB card to be able to use my VR. Unfortunately, I could only play it in my room and it was very small, so I stored away my VR waiting for an opportunity to play it again.

Now, in 2023 I finally moved to another place and I have lots of space to play it, BUT when I plug it on my computer, it won't identify it.

It identifies the USB port, but won't identify the Display Port. After many tries, when it finally does identify it, it won't identify the controlers.

I have tried changing the compatibility mode, tried removing and pluging the cabe again, tried updating my drivers but nothing works.

I live in Brazil, those things don't even sell here, I paid a LOT for it and now I have a very very very expensive paper weight here. It saddens me everytime I see it sitting in a shelf.

Can anybody PLEASE help me?

My PC setup:
Windows 11

GeForce 3060

[MetaQuestSupport]

Hey @shivakanou! We understand how this can be a bump in your VR experience. No worries, we're here to help! We have some steps that may help get this issue resolved, but please make sure to follow these steps in order so we can avoid any new issues. At this time, please give the steps below a try:

1. Disconnect the Rift/Link cable from the computer
2. Disconnect your computer from the internet
3. Backup any necessary content. You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode. You can find steps on how to do so by clicking here.
5. Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
6. Delete all Oculus folders from the following folder:C:\Program Files
7. Remove any Oculus folders from the following locations:C:\Users\YourUserProfile\AppData
   - C:\Users\YourUserProfile\AppData\Local
   - C:\Users\YourUserProfile\AppData\LocalLow
   - C:\Users\YourUserProfile\AppData\Roaming
   - C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode
9. Reconnect your computer to the internet
10. Install the Oculus PC app again using the setup tool from our website here
11. Reconnect the Rift/Link cable and re-test the headset

Please let us know if this issue is still ongoing after giving all of these steps a try!

[shivakanou]

I already tried that. I tried installing my Oculus VR on a clean windows instalation, but it didn't work.

[MetaQuestSupport]

Hi @shivakanou Thanks for your swift response and for attempting the steps provided in our previous post. We're sorry this issue is ongoing for you, and we would love to look into this matter. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon! Have an awesome day!

[shivakanou]

I already sent you a PM and an email in the past, but you didn't help me, you simply ignored me.

[MetaQuestSupport]

Thank you for providing us with this information. We have sent this case over to our specialist team in order for us to take a deeper look into this issue. Please reply directly to our emails for us to avoid any confusion or miscommunication. Have a wonderful rest of your day!