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(PCVR) Can you please fix the bug in OpenXR plugin for Unity which is crashing my games

f0zz
Explorer

First of all, I am using Virtual Desktop in OpenXR, the reason for this is Airlink is poorly optimised, hasn't been updated in years and takes 5-10 attempts to open. At the end of my matches in Golf+ (multiplayer) the game crashes and has to be forcibly exited with alt-F4 or ctrl-alt-delete. I have the log file for this crash in etl format and it points to an infinite loop created by a flaw in the Meta OpenXR plugin for Unity. I can provide this crash file if necessary.

If you wanted to consider updating Airlink to a usable standard this would also be desirable.

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @f0zz. PCVR is a great way to enjoy your headset and take your VR experience to the next level. We know how important it is for you to be to enjoy games like Golf+ and we certainly want that as well. The troubleshooting and time you've put in is very appreciated. We wanted to ask you a few questions and share some steps with you to get this resolved and you back out on the green.

 

  1. Have you tried to uninstall/reinstall the Golf+?
  2. Do you have this issue when using the Link cable?

Now we do have some steps for you try:

 

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content. You can find steps on how to do so by clicking here.
  4. Reboot into Safe Mode. You can find steps on how to do so by clicking here.
  5. Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
  6. Delete all Oculus folders from the following folder:C:\Program Files
  7. Remove any Oculus folders from the following locations:C:\Users\YourUserProfile\AppData
  8. C:\Users\YourUserProfile\AppData\Local
  9. C:\Users\YourUserProfile\AppData\LocalLow
  10. C:\Users\YourUserProfile\AppData\Roaming
  11. C:\OculusSetup-DownloadCache
  12. Restart your computer in normal mode
  13. Reconnect your computer to the internet
  14. Install the Oculus PC app again using the setup tool from our website here
  15. Reconnect the Rift/Link cable and re-test the headset

Thank you for working with us to get this issue fixed. Our goal is to get you back in the VR world. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, f0zz. We just wanted to follow up with you on the PCVR issues you were having. Did you still need assistance with this matter? We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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