PCVR Horizon worlds "disable antivirus" blocked installation

[meow1978]

Hi all, i have been having to install meta horizon worlds for a few days and keep getting the error message "Sorry. it looks like your antivirus software blocked the installation of meta horizon worlds. to date i have tried the following.

Disabled Windows Defender / anti virus.

Disabled Windows Firewall.

Turned off the meta "oculus" processes in the task manager as seen on the "major geeks website"

Repaired the Quest link app.

The app works fine on stand alone (quest 3) I'm currently at the end of my tether i am able to initiate the download of other games in the quest link app that i have purchased previously.

Any help you can give will be greatly appreciated thank you so much!

[MetaQuestSupport]

Hey there @meow1978! 

Thank you for getting in touch with us today. This is not the experience we want our users to have, so we are eager to lend a hand!  We appreciate your efforts so far in trying to resolve the issue. 

Could you try the following:

• Connecting to a different network
• Performing a Factory Reset of your device (the steps to do this are linked, here)

If the issue persists, please get back in touch via Private Message, we wouldn't want our customers having anything less than a stellar VR experience! 

You can do this by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! (Please remember, you must be signed into the community first to send us a private message.)

[MetaQuestSupport]

Hey @meow1978! We just wanted to reach out to see if our last message helped at all? We hope you're having a great day!