PCVR Quest 3 will not do 120hz only 90hz

[progz]

Hi all,

So within the meta app I am setting it to 120hz but when I start Pavlov, Vail, Breachers, all games are showing 90hz within the performance summary that you can turn on via the diagnostics application.

Is this a new bug? It seems like it. I can’t figure out what I am doing wrong.

All these games run at 144hz on my index.

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I tried my settings with the following and it still didnt work:

What am I doing wrong?

[MetaQuestSupport]

Hey there @progz! We'd love to see what we can do to help you with your Graphics Preference issue! You're reporting that despite selecting the 120Hz option within the Quest Link app, when you navigate in-game to see the current rate, it's showing as 90Hz- is that correct? To look into this more closely with you, we'd like to learn a few things:

• What version is your Quest Link app currently on?
• Are only these 3 apps experiencing this?

We recommend uninstalling and re-installing the Quest Link app as well in the meantime! 

[progz]

I am currently using the latest Quest Link app. 

These three apps are the ones I tested while using the Quest Link app.

I have tried uninstalling and reinstalling the Quest Link App and that did not resolve the issue.

No that is incorrect, I am not using anything in-game to see what the current rate is. I am using the Meta's diagnostics application to display what the Hertz is set at within the headset. The app then shows it is ALWAYS 90Hz besides what I set it in the Quest Link App.

[progz]

These are my current settings: https://imgur.com/a/isvHaen

Here is a screenshot of it showing 90hz ingame: https://imgur.com/a/hFbJ2Ac and not 120hz like I clicked on.

The game above is Breachers.

[MetaQuestSupport]

Hey again @progz, thanks a bunch for the updated information and the screenshots you wanted to share. In this situation we are unable to click on any of the links you provided, however if you can upload the photos directly to the post itself, we should be able to see them then. Beyond that though, I will help explain how the 120hz feature on a quest 3 headset will work! If a game is programmed to support 120Hz refresh rate, it will run at that frame rate when requested. Some games allow users to manually select the refresh rate, if built within the game's user interface, the 120Hz could be an option available to choose from, but not every game supports 120hz functionality. On Quest 3 devices, regardless of the games installed, the option to toggle on/off 120Hz will not be visible on Quest 3 setting panels. For Quest 2, the settings are still there. We hope to hear back from you soon!

[MetaQuestSupport]

Hey again @progz! We wanted to come back around and check in on you to see if you were still needing any help with the issues in running a game at a higher refresh rate. Please absolutely let us know if you have any other questions or concerns. Have a great day regardless!

[progz · Accepted solution]

Factory reseting my headset fixed the issue actually. Couldn't believe that was the fix.

[MetaQuestSupport]

Hey, @progz. Thank you for letting us know! We are glad that things are resolved, and we hope you have a wonderful time with PC VR. We are here if you need any support in the future.

[dtdman420]

Wow, i'm very surprised this worked for me to.