As the title says my brand new Quest 3 is suddenly having a problem when playing games on PC via link cable where if I turn a certain direction (up most of the time) the display will cut to black but I can still hear the game playing in the background and then eventually it will come back and the boundary will appear for a second before fading back and the game is fine for a little longer. I have tried switching link cables and the problem persists. I am extremely frustrated as I just spent almost 1,000,000 on the Quest 3 along with all the accessories for it just to have this happen within 2 weeks of owning it. Any help is greatly appreciated.
Hi @TooBelow! Thank you for sharing your experience along with the steps you've taken to try and resolve this issue. We certainly understand how it feels when a new device behaves unexpectedly, and we're more than happy to lend a hand in troubleshooting. To gain a better understanding of what could be happening, we've listed a few questions below:
When did you first notice this behavior?
Are you seeing any notifications or error codes when this behavior occurs?
Does this also happen on the headset when you are not connected to the PC?
Hi there! We're just following up to confirm if this issue has been resolved. Please reach out if there is any additional support we can provide.
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