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PLEASE HELP: OCULAS IS NOT WORKING OR BROKEN???

SauceFG
Honored Guest

Yesterday I was playing on my oculas until it died as I always do I charge it and try to continue playing but for some odd reason i was stuck into a infinite meta loop i tried to charge it,turn it off,reset it but it still don't affect it me thinking it is a update i let it sit on charge for like 9 hours and it is still in that loop.I can't Turn it off, I can't hard factory reset it if I do It just repeat the same process infinite meta quest loop when it just shows the picture i tried putting it on a different charger but it don't work. Idk if it is broken or not but why would it break after I charged it if it did.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @SauceFG! We know how frustrating it can be when you are unable to use your device, and we want to do our best to get you back in and gaming! As this looks to be something that will require a little more in depth troubleshooting and system files, we encourage you to reach out to our support teams here so one of our technical specialists can work with you on a resolution. 

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