04-28-2022 12:31 AM
Hello, When I access to https://store.facebook.com/help/quest/articles/contact-us/contact-us/index-contact-us/ and click on Submit a support ticket, it takes me to https://store.facebook.com/help/
Please fix it !
04-28-2022 08:36 AM - last edited on 04-28-2022 09:05 AM by TheLegend27
Hey there, clearing your browser's history can help with misdirecting. You are able to create a support ticket by going directly to our support page. Let's make sure we get your issue resolved. You are also able to PM us through this platform by clicking here, or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
04-28-2022 09:49 AM
I can't find the place to open live chat with Oculus support like this picture as before, please restore it
04-28-2022 09:58 AM
Hello, we'd like to delve into your account issue to make sure we here at Oculus can help. Please reply with the following information and we'll look into what options are available for you:
We'll respond quickly as soon as we receive the above information.
04-28-2022 10:09 AM - edited 04-28-2022 11:00 AM
bruh
04-28-2022 10:46 AM
Hey adi! Sorry for the confusion. Can you DM the OculusSupport account with that info instead? From there the team can take a look into things after they have a little more context on the issue you're having. Thanks!
04-28-2022 10:50 AM
How to DM the Oculus Support account?, could you help me ?
04-28-2022 10:54 AM
Sure thing! You can go to the account page: https://forums.oculusvr.com/t5/user/viewprofilepage/user-id/16864
From there just click the "Send a Message" button and you should be groovy.
04-28-2022 10:56 AM
I sent my message 1 hour ago but they didn't reply ! How long do they take to reply my message ?
04-28-2022 11:01 AM
The team is usually pretty quick to help out, but depending on volume it could take a little bit before you get a reply. Give it a little bit of time and then refresh your inbox 🙂