4 weeks ago
Since updating to the latest PTC on 3/25/25 the Meta Browser keeps crashing.I will open it and be working in it, an it suddenly crashes. It usually runs for awhile (a few minutes to a couple of hours) but just eventuall crashes.
What I am doing in the browser does not seem to matter as it happens when doing a variety of things.
I am running version 76.1021
Build 5091273.4280.510
4 weeks ago
Update:
This isssue appears to be related to my bluetooth keyboard. The crash seems to occur whenever I connect or disconnect my keyboard to my headset. It does not happen when I connect or disconnect any other bluetooth device. My keyboard is a Vortec K573.
I also have a logitech MXKeys mini. This issue does not hapen when connecting or disconnecting this keyboard.
So it seems there is a compatibility issues with this keyboard. I also tried a factory reset of my headset and tested the keyboard on v74 before upgrading. The issue did not happen on v74, so it is new to v76.
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