cancel
Showing results for 
Search instead for 
Did you mean: 

PTC 76 Bug: Browser Crashing

wolfb1978
Explorer

Since updating to the latest PTC on 3/25/25 the Meta Browser keeps crashing.I will open it and be working in it, an it suddenly crashes. It usually runs for awhile (a few minutes to a couple of hours) but just eventuall crashes.
What I am doing in the browser does not seem to matter as it happens when doing a variety of things.
I am running version 76.1021
Build 5091273.4280.510

CEO, Host Magi Inc
https://hostmagi.com
1 REPLY 1

wolfb1978
Explorer

Update:

This isssue appears to be related to my bluetooth keyboard. The crash seems to occur whenever I connect or disconnect my keyboard to my headset. It does not happen when I connect or disconnect any other bluetooth device. My keyboard is a Vortec K573.

 

I also have a logitech MXKeys mini. This issue does not hapen when connecting or disconnecting this keyboard. 

So it seems there is a compatibility issues with this keyboard. I also tried a factory reset of my headset and tested the keyboard on v74 before upgrading. The issue did not happen on v74, so it is new to v76. 

 

CEO, Host Magi Inc
https://hostmagi.com
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?