05-30-2024
02:51 PM
- last edited on
05-30-2024
05:28 PM
by
TheAntiSocializ
Ever since my headset has updated to v66 I have noticed the following new problem
Hardware: Quest 3 with pro controllers.
Problem 1
However many times I setup me room I'm always 1 foot off the ground.
No matter how many times I set it up I'm always floating.
Problem 2
Menus out of aliment/on an angle.
Holding down the menu button to Re-align the system helps but only sometimes.
Most of the time the menu will angle to the other side..
Problem 3
What's being displayed in the headset starts to lose orientation
For example. being in my home space in my headset.
If I turn my head the scenery will start to rise up like I'm sinking.
I also have the Known problem with the proximity sensor.
On v65 I never had any of these problems and the has made the headset unusable.
Solved! Go to Solution.
06-01-2024 04:05 AM
Well I have found the solation!
I would have appeared to have enabled Laydown mode in the advanced setting!
Turning that off has fixed all the problems apart from the proximity sensor problem.
However I would subject that they make that a button in the menu the same way that Travel mode has a button so its easier to get too and see that its enabled.
Thanks Mike
05-30-2024 05:24 PM - edited 05-30-2024 05:25 PM
[Not a Solution] - Simply marking for visibility, we do not have another way to pin
Hey @Michaelpro! Thanks so much for reaching out to flag this with us, I'd love to get this over to our internal team for them to review. To make sure they have all the right information, could you please provide the following:
As for the proximity sensor, could you elaborate a bit further on your issue? I haven't seen many people mention a proximity sensor issue but I'd be glad to have our team look into it if this also started with the v66 PTC.
Thanks again!
05-31-2024 01:03 PM
1. What's the full version number of your headset? (66.0.0.####### or likewise)
66.0.0.547.370.604713589
2. What's the current firmware version of your controllers?
1.39.2
3. What version is your Meta Quest app running?
268.0.0.10.109
4. To confirm for our team, do you currently have Quest PTC enabled?
I do
5. What all have you attempted already?
Multiple room setups and re-orientations by pressing the menu button
6. Any potential workarounds found?
None found, I have stopped using the headset due to this making me sick.
05-31-2024 01:07 PM
The proximity sensor problem has been mentioned here.
05-31-2024 04:46 PM
Oh man I don't know how I missed that, thanks for linking me to it and getting all the information over. I'll be passing it over for our team to review.
In the meantime, let's try and get a couple basics out of the way:
I did also want to ask if you could try to see if the issues still happen outside of the PTC. You'd need to opt out and Factory reset for it to go back to v65. I understand this isn't an ideal testing method but it's the best one I can provide since I can't personally repro the issue myself.
For the proximity sensor issue, it does look like one of my buddies mentioned our team is currently working on a fix that should be available at the public release of 66, so for this thread we'll want to mainly focus on your alignment/orientation.
06-01-2024 04:05 AM
Well I have found the solation!
I would have appeared to have enabled Laydown mode in the advanced setting!
Turning that off has fixed all the problems apart from the proximity sensor problem.
However I would subject that they make that a button in the menu the same way that Travel mode has a button so its easier to get too and see that its enabled.
Thanks Mike
06-01-2024 09:36 AM
Oh wow, I'm glad to see that you didn't have to factory reset the headset! I'll let our team know that disabling laying down mode seems to help out with your alignment/orientation issues. As for making a button that'd make it easier to know if its on, I'd definitely recommend posting that in our Ideas board. That's usually where our team will look for any hardware and/or software suggestions from the community that they'd want to bring to life in a future update.
If you run into any other issues, feel free to either update this one or create a new thread with the PTC v66 title and we'll jump in to check it out! (As I'm sure you're aware of haha.)