I would have appeared to have enabled Laydown mode in the advanced setting! Turning that off has fixed all the problems apart from the proximity sensor problem.
However I would subject that they make that a button in the menu the same way that Travel mode has a button so its easier to get too and see that its enabled.
[Not a Solution] - Simply marking for visibility, we do not have another way to pin
Hey @Michaelpro! Thanks so much for reaching out to flag this with us, I'd love to get this over to our internal team for them to review. To make sure they have all the right information, could you please provide the following:
What's the full version number of your headset? (66.0.0.####### or likewise)
Quick Settings > System > Software Update
What's the current firmware version of your controllers?
As for the proximity sensor, could you elaborate a bit further on your issue? I haven't seen many people mention a proximity sensor issue but I'd be glad to have our team look into it if this also started with the v66 PTC.
Oh man I don't know how I missed that, thanks for linking me to it and getting all the information over. I'll be passing it over for our team to review.
In the meantime, let's try and get a couple basics out of the way:
Double check that 6DoF tracking is turned on in your settings
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
Clear your Guardian History
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian
Reboot the headset by powering it off for roughly a minute then turning back on
I did also want to ask if you could try to see if the issues still happen outside of the PTC. You'd need to opt out and Factory reset for it to go back to v65. I understand this isn't an ideal testing method but it's the best one I can provide since I can't personally repro the issue myself.
For the proximity sensor issue, it does look like one of my buddies mentioned our team is currently working on a fix that should be available at the public release of 66, so for this thread we'll want to mainly focus on your alignment/orientation.
I would have appeared to have enabled Laydown mode in the advanced setting! Turning that off has fixed all the problems apart from the proximity sensor problem.
However I would subject that they make that a button in the menu the same way that Travel mode has a button so its easier to get too and see that its enabled.
Oh wow, I'm glad to see that you didn't have to factory reset the headset! I'll let our team know that disabling laying down mode seems to help out with your alignment/orientation issues. As for making a button that'd make it easier to know if its on, I'd definitely recommend posting that in our Ideas board. That's usually where our team will look for any hardware and/or software suggestions from the community that they'd want to bring to life in a future update.
If you run into any other issues, feel free to either update this one or create a new thread with the PTC v66 title and we'll jump in to check it out! (As I'm sure you're aware of haha.)
