PTC V69 Quest Pro - Massive Stuttering / Lag in Virtual Desktop

[bowow]

I played on Virtual Desktop yesterday while on v68 and everything was working great.  This morning, my Quest Pro updated to v69 PTC.  Now any time I enter VR in Virtual Desktop, everything stutters and lags horribly every second or two.  Even the passthrough and Meta OS itself seems to lag if I pull it up while in VR with Virtual Desktop.  Nothing else has changed on my end except for the v69 update.  Numerous other people have reported this issue in the Virtual Desktop Discord with the v69 update as well.  Reverting to v68 resolves the issue.

[Juspertinry]

Dealing with this too, super irritating.

[MetaQuestSupport]

Hello @bowow !

We understand that you are having a issue with stuttering in your quest pro. We suggest you to report this by following the below steps,

To report a problem from your headset:

1. Press / on your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel.
3. Select Report problem.
4. Select Include or Don't include to add complete logs and diagnostics.
5. Follow the instructions to submit your report.

To report a problem from the Meta Horizon mobile app:

1. Open the Meta Horizon mobile app on your phone.
2. Tap your avatar picture at the bottom, then tap in the top right.
3. Scroll down to Support, then tap Report an issue.
4. Tap Report a problem, then type an explanation where prompted.
5. Tap Send in the top right.

[MetaQuestSupport]

Hi again, @bowow!

We're just reaching out to ask if you need any more assistance with reporting this problem?

[bowow]

The problem appeared on v69.0.0.266, but since my headset has updated to 69.0.0.404 I have not had the issue.  Others have also reported that things seem fixed with that update.

[MetaQuestSupport]

Thanks for getting back to us and letting the community know how you fixed that, @bowow! We're so glad to hear that the recent headset update was able to get everything working as normal. If there's anything else that pops up or you need assistance with, please don't hesitate to give us a shout. We're here to help make sure you're all set!

[Juspertinry]

I've also noticed this has been resolved on this latest build.

[Ferdinand_CH]

Hi. The Bug is NOT resolved. I received the update 69.0.0.576 some days ago here in Switzerland and since then its awful to play pcvr in Virtual Desktop. It is stuttering all the time. With V68 everithing went well. I have not changed anything in my setup beside the v69 update. Cheers.

[TomCgcmfc]

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@Ferdinand_CH wrote:

Hi. The Bug is NOT resolved. I received the update 69.0.0.576 some days ago here in Switzerland and since then its awful to play pcvr in Virtual Desktop. It is stuttering all the time. With V68 everithing went well. I have not changed anything in my setup beside the v69 update. Cheers.

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Not a problem for me with non-ptc v69 (version 69.0.0.576.352) with my Q3 and QPro/rtx4090.  Maybe give Linlk or Air Link a go.  Using Air Link at 200mbps dynamic bitrate works almost as well, as VD, maybe a bit smoother.  If Air Link had hevc 10bit, I probably wouldn't even bother with Link, lol!

[MetaQuestSupport]

Hi there @Ferdinand_CH 

Thanks for getting in touch with us at the Meta Support Team, we see you are having some PCVR issues so to try and get that resolved could you please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing back from you soon!