cancel
Showing results for 
Search instead for 
Did you mean: 

PTC v50 Oculus Link issue - Hand Tracking is shaking (Quest2/QuestPro)

hazre
Explorer

Hi, there seems to be an issue with Oculus PC Software on 50.0.0.137.257 (50.0.0.137.257) PTC regarding Hand Tracking through OpenXR (Developer runtime features) when using Link. Hand Tracking seems to work but it's incredibly shakey when staying still. This doesn't happen on Standalone. I've tested this both on a Quest 2 as well as Quest Pro and got the same result.

Also I made sure to be in a lit environment, so it's not an issue of low light.

 

Here's a video showing the issue in a barebones OpenXR application:
https://www.youtube.com/watch?v=08E-BWR4CD0 

 

My Machine:

Windows 11 22H2

AMD Ryzen 5900X

AMD Radeon 7900 XTX

 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello, @hazre, we see that you are experiencing difficulties with hand tracking on your Quest devices. We hate to hear you're having so much trouble, and we appreciate the information you've provided. We'd like to know if you've contacted our support team via our website to go over your log data with one of our representatives. If you have a ticket number, please provide it; if not, please come over so we can look at your PC. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've sent my logs through the support page already. My ticket number is 6874942.

Awesome! We're glad to hear you were able to submit your logs for review. Our team will be getting back to you as soon as possible. We look forward to getting this resolved!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?