I would like report an issue with PTC v56, which i never seen before:
While using Airlink, screen went darker (not black, but everything more dark than usual). A couple of seconds, later, the device entered into sleep mode (same as clicking the power button). I would recover it clicking the power button.
I disconnected Airlink, but same problem happened again some seconds later, from the main dashboard. To fix it, i tried restarting the device. It worked fine since then.
Using Quest Pro + Local dimming (enabled from Experimental Options) + Developer mode + Guardian disabled.
Awesome, thanks so much for letting me know! I'll be passing this along right away. My engineers also wanted to know if you have experimental settings on, and if so, please try turning them off and see if there's any difference. I also wanted to check if this issue has only happened in Air Link, or if it's also happened while using standalone. Again, I appreciate you sharing all this information so we can look into this more!
Just to make sure we're on the same page, are you no longer having this issue? If so, that's great to hear! 😁
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
It happened initially in AirLink, but later in Standalone as well. Anyway, after resetting the device, i could not reproduce it anymore on next sessions. So problem is solved at this time, even with experimental local dimming on.
I reported it, assuming would be a repeating issue. Luckily, it was not the case.
Hey there! Thanks for sharing your v56 experience. I went ahead and brought this up to the team so we can get this looked into a bit more. I appreciate you letting us know about this issue!
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
I brought this up to my engineers, and luckily they'll be investigating this issue. I do have a few questions that'll help us figure this out a bit more, please let me know the following:
When did this issue start?
Are you using any facial interface accessories?
Is your device fully charged?
I'll be looking forward to your reply, so I can share more details with the team!
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
The interface included with Quest Pro (lateral covers).
Yes. I always keep it charging on the base.
But i must say this happened the first time i used Airlink after upgrading to v56, but i could not reproduce it anymore. Perhaps it was a temporary issue, caused by the upgrade.
Awesome, thanks so much for letting me know! I'll be passing this along right away. My engineers also wanted to know if you have experimental settings on, and if so, please try turning them off and see if there's any difference. I also wanted to check if this issue has only happened in Air Link, or if it's also happened while using standalone. Again, I appreciate you sharing all this information so we can look into this more!
Just to make sure we're on the same page, are you no longer having this issue? If so, that's great to hear! 😁
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
It happened initially in AirLink, but later in Standalone as well. Anyway, after resetting the device, i could not reproduce it anymore on next sessions. So problem is solved at this time, even with experimental local dimming on.
I reported it, assuming would be a repeating issue. Luckily, it was not the case.
Oh awesome! I'm glad to hear it hasn't been an issue anymore. I went ahead and let the team know you're all set now.
Happy gaming! 😁
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
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