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PTC v62 - Adaptive refresh rate don't work

Anagan79
Expert Protege

Since the v60, the adaptive refresh rate don't work on Quest 3 but work on Quest 2 : debug.oculus.adaptiveRefreshRate

It has no effect...

15 REPLIES 15

Hi @The_1st_Dark_Lord_Morgoth it has never worked on the Quest 3. Work on Q2 and QPro on v64. But not on the Q3 even with the last PTC update

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

I appreciate you letting me know. I spoke with the engineers again, and they advise checking to see if you are able to download the fully released version of v64 for your Quest 3. If you're still seeing this issue after the update, this may just be an issue with the headset itself, since the Quest 2 and Quest Pro are working fine. If that's the case, I recommend sending an email out to the support team or sending them a PM to review what warranty options are available for the headset. Hope this information helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

Hi @The_1st_Dark_Lord_Morgoth the post is not closed, I didn't get any solution for the moment 😉

This feature never worked on the Quest 3...

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

Hey, ! I had spoken with the engineers about this, and they let me know that they haven't found other reports of the adaptive refresh rate not working for the Quest 3. Because of this, it seems to be an isolated incident with your Quest 3. That's why I recommended reaching out to the support team to review what warranty options would be available for your headset. If you get your headset replaced and the Quest 3 is still showing this issue, let me know, and I'll reach out to the engineers again so this can be looked into further.

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

Anagan79
Expert Protege

It doesn't work for the dozen of people I contacted 😉

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

I appreciate you mentioning that. In that case, I recommend that the people you mentioned submit reports about this issue. Our engineers receive these reports and review them to try to find a solution. If the people you mentioned choose not to do that, then the only other option would be to try and look into getting a replacement. 

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
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