PTC v62 - The USB debugging prompt does not appear when the headset is plugged into the computer.

[Anagan79]

On v62, the USB debugging prompt does not appear when the Quest 3 is plugged into the computer.

To make it appear, we must click on the "oculus/meta" home button. Then, once accepted, to make the home environment appear, we must click again on this button.

On all previous versions of Meta, this prompt appeared without a hitch.

Could you please fix that ?

[mikeee324]

Noticed the same thing. I just get a black screen until I managed to make the prompt appear in a similar fashion.

[AliceinVRworld]

Hello! Thank you for bringing this to our attention! In order for me to bring this up to our engineers I will need the follow details: 

• Device
• Software update on Meta Quest App
• Software update on Meta Quest headset

In addition, please submit a bug report! 

[mikeee324]

For me:

Quest Pro

Meta App on phone says - 250.0.0.3.108

Headset Software Update - 50199080031200330

[Anagan79]

Meta Quest 3 :

App phone : 251.0.0.4.109

Headset : 

  Version : 62.0.0.171.343.557086976

  Runtime : 62.0.170.341.557087902

  OS : SQ3A.220605.009.A1

[AliceinVRworld]

Can you provide the headset version like the user below? 

[Anagan79]

Hello @AliceinVRworld, I still have the problem and all the people I contacted to do the same tests on v62 also get the problem.

 

[The_1st_Dark_Lord_Morgoth]

Thanks for posting that picture, @Anagan79! We'll pass this along to our engineers so we can get eyes on this issue. We'll let you know if they have any updates about this when possible.

[ShiroTenko]

Hey @Anagan79, so we recently received news that the workaround should be continued for the time being. However, in order for the team to investigate the matter in further detail, they need some bug reports submitted.

Here's the link to an article to submit said bug report: Report a problem. 

[Anagan79]

Hello @ShiroTenko I already reported this bug via the developer hub and directly via the headset.

It appears to everyone when they plug their Quest on a smartphone that run Bugjaeger or SideQuest mobile app, or the first time you plug your Quest to the PC and you start the developer hub or sidequest when the USB debug prompt appear, the screen goes black. This is very annoying as a developer...