Hey @philmanagexr! Just wanted to check and see if you were able to get PTC v66 on your headset by any chance? If so, were there any noticeable changes?
Unfortunately Meta didn't roll out the firmware to my device. I've tried to update it, but it doesn't allow me (yet). Howver, this bug has been present since the rollout of V64, is there any work in progress to resolve this, or is there any release changelog that mentions it should have been fixed already?
We really appreciate the info, and the troubleshooting that you have already attempted!
Have you tried to sideload the update yet? If not you could check if the Software Update Tool has any luck.
Also, WootM4ge has posted a list of release notes for v69 in the community that you might find useful Here.
We would also suggest that anyone facing these issues to try this simple fix, as some users have had success previously if it has been an issue with the proximity sensor.
1. If the eyeglass spacer is in use: confirm it is seated correctly and not blocking the proximity sensor
2. Verify the facial interface is seated correctly and not blocking the proximity sensor If the customer is using an unsupported third-party facial interface, remove it
3. Ensure nothing is getting inside the headset under the facial interface such as hair
Change the Auto-Sleep timer to anything longer than 15 seconds If the sensor is still detecting the user sometimes this may be enough to resolve the issue.
To access the Auto-Sleep settings:
Access the universal menu by pressing the Menu button on the right Touch controller.
Select the Quick Settings panel (the area with the clock) to view the device settings.
Click the Settings button in the upper right corner.
Click the System tile.
Select the Power menu to access the Auto-Sleep setting.
Thanks!
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