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PTC v66 Proximity sensor potentially not working after update.

daniiooo
Explorer

After updating to PTC v66 the headset started randomly going into sleep after couple minutes of use even when it's on my head. I've search around and found only one other mention of this issue.
https://www.reddit.com/r/OculusQuest/comments/1cte2g5/v66_proximity_sensor_broken/

1 ACCEPTED SOLUTION

Accepted Solutions

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

Hey, guys! I got news from the engineering teams. It looks like this issue should be resolved when v66 starts rolling out! Keep an eye out for posts on the forums and the blogs for when the rollout begins. When the rollout does start and if you're still seeing this issue. I recommend creating new posts on the forums so @MetaQuestSupport can help out. Hope this info helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

View solution in original post

11 REPLIES 11

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

Hey, @daniiooo! I appreciate you bringing this issue up about the headset going to sleep randomly. I can bring this issue up with our engineers so they can look into it further. Can you also let me know the full software version of the headset you have?

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

The full version of the software I currently have is:
System version: 49948350035200510
Current version details
Version: 66.0.0.380.370.599117025
Runtime version: 66.0.0.380.370.599116921
OS Version: SQ3A.220605.009.A1
The issue happens from time to time, its not like the headset always can't detect face.

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

Thanks for sharing this info! I'll pass it on to the engineers so they can look into this further. I'll let you know what they've said as soon as they get back to me. 

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

headset goes into sleep mode while activly using headset, instantly with black screen and no leds on front of unit....

have to remove headset then reinstall on head

Also. keyboard dosent pop up when selecting search box to type something

 

Im having the same thing happen to me.... Playing a game and the display suddenly shuts off and it wont turn back on until i take the headset off and on again or press the power button on the side of the headset. Im on v66 too, did not do this before.

Anonymous
Not applicable

I'm having the same problem. 

Michaelpro
Explorer

Having the same thing happen to me also.

Was this even QC.ed before being rolled out. 

SHAYS
Honored Guest

Same issue v66 SV:50292590035300330

 

Frankalexandre
Protege

Same problem here....it is giving me nuts, playing Iracing and screen goes black...."WALL".Can recover image after some seconds but the damage is done.

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